LOYALTY PROGRAM TERMS & CONDITION

CONDITIONS OF MEMBERSHIP

Definitions

The Grecotel Privilege Club (the “Privilege Club Program”) operates under the Terms and Conditions set out below, unless otherwise expressly stated (the “Program Rules”).

These Terms & Conditions supersede all previous terms and conditions of the Privilege Club Program

By enrolling in the Loyalty Program and making use of the benefits associated therewith, you hereby expressly agree to be bound by the present Program Rules, which are in full compliance with applicable law.

All benefits and services provided under the Privilege Club Program are subject to availability, the principle of fair use, and the applicable laws of the European Union and the Hellenic Republic.

The Grecotel Privilege Club (the “Program”) is the loyalty program operated by Grecotel S.A. (“Grecotel”), a company of the N. Daskalantonakis Group.

• “Member”: An individual who has enrolled in the Program and accepted these Terms.
• “Grecotel Hotel”: is any hotel property currently under the management of Grecotel S.A. and the N. Daskalantonakis Group
• “Privilege Club” / “Program”: The loyalty program of Grecotel S.A.
• “Membership Card / ID”: A digital or physical identifier issued by Grecotel to confirm Program participation.
• “Privilege Club Points”: The reward currency of the Program, consisting of:
• Tier Points: Used to determine membership level (Silver, Gold, Platinum, Diamond). Non-redeemable.
• Redeemable Points: Earned through eligible spend and redeemable for rewards.
• “Privileges”: Benefits and services offered to Members at Grecotel hotels or through Program Partners.
• “Awards / Vouchers”: Redemption options, including free nights and service vouchers.
• “Program Partners”: Third parties offering benefits or rewards through the Program.
    

1.Membership

 1.1 Eligibility

• Membership is free of charge
• For any individual who possesses the legal authority to agree to the Program Terms
• Open to individuals aged 18 or older with legal capacity to join
• Resides in a jurisdiction that legally permits participation in the Program
• Provides valid and accurate personal information when enrolling in the Program
• In not already a Member of the Grecotel Privilege Club Program (i.e., does not already have a membership account with Grecotel Privilege Club or any of the other Grecotel Reward Program / Counter Club, Vacation Club, nor is a Member of the travel trade or employee of Grecotel S.A. or the N. Daskalantonakis Group and associated companies.; and has not previously been terminated for the Grecotel Privilege Club)
• The Privilege Club Card is issued by and remains the property of Grecotel S.A. It is not a credit card and is free of charge

Important Notice – Member Access Update
With the launch of the new Grecotel Privilege Club website, Members are required to re-authenticate their accounts. To maintain uninterrupted access to their Membership, benefits, and accrued rewards, each Member must sign in to the new platform and create a new password. Completion of this process is necessary for the continued validity of the Membership and to ensure eligibility for all Privilege Club benefits, offers, and services.

1.  Enrollment

1.2.1 Registration requires accurate personal details.

1.2.2 Personal details can be modified only by contacting the Privilege Club Support

1.2.3 Program Changes: Grecotel reserves the right to amend, update or change any aspect pertaining to the Privilege Club Program including the Terms & Conditions, at any time in whole or in part without advising Members. Continued participation in the Club will constitute a Member’s acceptance of any such amendment, modification, or supplementation. Members are responsible for remaining knowledgeable of the Club Terms and any changes, modifications, or additions to the Club Program.

 1.2.4 Program Notifications: The Privilege Club will endeavor to advise Members of matters of interest, including notification of changes to details of promotions and other offers. However, the Privilege Club accepts no liability for correspondence lost or delayed in via electronic mail.

 1.2.5 Program Corrections: Grecotel reserves the right to change printed or online offers at any time and to correct any typographical errors, errors of description, or errors regarding participating properties and Club Partners at any time without informing Members.

1.2.6 Printed information & Website: All details in the latest Privilege Club printed materials and the official website form part of these Conditions of Membership.

1.2.7 Promotional Activities of the Loyalty Program: From time to time, the Privilege Club may offer Members the opportunity to earn Award Points through specific promotional activities. Such promotions may be subject to limited availability periods or specific dates, and only eligible Member activity completed within the promotional timeframe will qualify. Unless otherwise stated, Award Points earned through promotions will be credited as base points, and additional tier awards (Gold, Platinum & Diamond) will not apply.   

1.2.8 Grecotel may refuse or cancel membership if mandatory information is missing, false, or fraudulent.

1.2.9 Cancellation of Membership: Grecotel reserves the right to decline the issue or withdraw Privilege Club membership at any time, or to terminate the validity of the Privilege Club membership together with the benefits attached thereto at any time. Cancellation of membership will result in the loss of all accumulated Points.
Privilege Club accounts which unsubscribed from the Privilege Club's communication or do not have an email address will be cancelled 2 years after the Members' last stay. 

1.2.10 Termination Date: The Privilege Club Program has no predetermined termination date and may continue until such time as Grecotel decides to terminate it, with or without notice. The Privilege Club accepts no responsibility for any points that remain in Members’ accounts after such termination.

1.2.11 Member’s Security: When a Member contacts the Privilege Club representatives, for security reasons Grecotel may request date of birth and/or other information to verify the Member’s identity.

1.2.12 Availability at Hotels: Members are responsible for checking with the relevant Grecotel Hotel for the availability of any special offer that could affect the enjoyment of their visit. The Member should ask upon arrival at the hotel for any additional benefits valid for that property. All services, amenities and benefits are subject to availability and subject to the Terms and Conditions of each Participating Hotel. Not all services, amenities and benefits are offered at all Participating Hotels. Grecotel may update benefits shown as available or credited to a Member at any time.
 

1. Inactivity & Suspension

Accounts are considered inactive after:

• Silver:  36 months without eligible stay.
• Gold, Platinum, Diamond: 60 months   without eligible stay.
• Members may suspend or cancel at any time by written request; unredeemed points and benefits will be forfeited.
• Grecotel reserves the right to suspend or terminate accounts in cases of misuse or fraud.

As soon as the Member revisits a Participating Hotel, membership will be re-activated. The Privilege Club reserves the right to cancel memberships that remain inactive for a period of one hundred-twenty (120) months or ten (10) years.

Cancelling Account: A Member may cancel his/her membership in the Privilege Club Program at any time by sending written notice of cancellation to Privilege Club Support. All unredeemed Points and Awards as well as achieved Member status, including Diamond Status, will be forfeited immediately and may not be reinstated or transferred.

Fraudulent Activity. If a Member suspects or learns of any fraudulent activity related to their member account, including, without limitation, unauthorized redemption or transfer of Privilege Club points, the Member must report the fraudulent activity within 60 days of it occurring to the Privilege Club Head Office. Credit or debit of any Points in question to the Member will be at Grecotel’ s sole discretion. The Privilege Club reserves the right to cancel any Membership account that has been registered using fraudulent details.

1. Ownership of Membership

The Membership Card remains property of Grecotel.
Membership is non-transferable and valid only for the registered Member.

Privilege Club Points cannot be transferred to any other Member account.

2. Membership Tiers

Silver Tier: 0 – 119,999 Tier Points

Gold Tier: 120,000 – 239,999 Tier Points

Platinum Tier: 240,000 – 499,999 Tier Points

Diamond Tier: The Diamond Tier (500,000+ points) is now available exclusively for members who reach this level through direct bookings. Existing members who have already accumulated 500,000 points or more will automatically obtain access to the Diamond Tier, regardless of their booking history.
 
Validity: The Card Categories are valid for life unless differently specified. The Club Card is only valid at Grecotel Hotels, Partner Properties and with Official Partners as listed on the official Grecotel Privilege Club website.

3. Earning Points

3.1 Eligible Stays & Charges

Members earn points when staying at participating Grecotel Resorts & City Hotels, provided the booking is in the Member’s name and paid directly.

Eligible charges (if billed to the room):

• Accommodation (based on booked room type):
      
• Standard points are awarded for standard guestroom bookings.
• Suite points are awarded for suite bookings.
• Villa points are awarded for all villa bookings.
  
  
• Food & drinks in the hotel’s restaurants and bars (participating outlets)
• Spa therapies and products (participating outlets)
• Laundry and dry cleaning
• Telephone charges

3.2 Non-Eligible Stays

Points are not awarded for:

• Airline crew rates, travel industry employee rates
• Group bookings (10+ rooms, conferences, events, weddings)
• When the Member’s accommodation is paid by other party (e.g. company events, conferences)
• Barter, complimentary and redemption (free) stays.
• Members of the Grecotel Counter Club, Vacation Club or any other Timesharing Program do not receive points for reservations using their subscription.

3.3 Non-Eligible Charges

Points are not awarded for:

• Taxes and service charges
• Conference, banqueting and event charges (in the hotel or organized by the hotel). 
• Any bills paid on behalf of the Member to a third party and charged to their room bill.
• Charisma, Agreco Farms and Sun Stores charges. 
• Charges paid directly in cash to hotel departments

3.4 Additional Rooms

Privilege Club points are only earned by the Member on additional rooms if:

• The Member is staying at the same hotel at the same time.
• All rooms are reserved and registered in the Member’s name.
• The Member pays for all rooms.
• All room bookings are made directly with the hotels or through hotels website.  For reservations made through third-party channels, Club Points will be awarded for only one (1) room per stay.
  
  

The maximum number of rooms that can be credited to the Member’s account per visit is three (3). If the reservation is for more than 3 rooms in different categories, then the Member must choose which ones to include in the profile.

3.5 Gold, Platinum, and Diamond Members are entitled to earn Bonus Points on eligible activity related to their accounts. Bonus Points will begin to accrue only from the date on which the Member achieves the respective tier status and will continue for as long as the Member maintains that status.

Award Points are calculated based on the Standard Points earned from your stay and are not counted toward Tier Points.

To receive Points, Members must identify themselves as Privilege Club Members at the time of check-in. This can be done by presenting a valid Privilege Club Card (physical or digital).

Allow 2 days after the transaction (departure from the hotel) for Privilege Club points to reach the Members’ Account.

Points cannot be credited for visits to a Participating Hotel that take place before the guest completes the loyalty registration process.

3.6 Earning Structure

• Silver: 10 points per € spent
• Gold: 12 points per € spent
• Platinum: 13 points per € spent
• Diamond: 15 points per € spent

3.7 Points Validity

Tier (Status) Points are credited for each eligible transaction and cannot be redeemed. They also reflect the category (Silver, Gold, Platinum, Diamond) of the Member.
 
Redeemable Points: are credited for each eligible transaction by the Member and may be redeemed.

Redeemable Points expire after:

• 36 months of inactivity (Silver)
• 60 months of inactivity (Gold, Platinum, Diamond)

After these periods, any unused points will automatically expire.

3.8 Account & Errors

Points typically appear within 2 days after checkout.
Members must present Membership ID at check-in.

3.9 Missing Points

Members may view their Privilege Club Points on the official Privilege Club website or at the participating Grecotel Hotels. After every transaction the Privilege Club Member is responsible to check the accuracy of the number of points earned.

If the Member wishes to claim any adjustment to the number of Privilege Club points credited or for retroactive Privilege Club points, the Member must do so within twelve months from date of the hotel visit, by sending written details to the Grecotel Privilege Club Support, with a copy of the bill for which the Member did not receive the correct number of Privilege Club points. Failure to supply the adequate documentation may result in the denial of such Points’ credit. Missing Points requests can only be made for stays after the enrollment date, not prior to it. Grecotel reserves the right to decline any retroactive Points requests

3.10 Booked Toom Type

For visits to a Grecotel Hotel, the number of Privilege Club points awarded will be based upon the room type booked and paid for, even if a different room type is provided.

3.11 One Card / Room

Points will be credited only to one card for each room bill. The points will be credited to the main name on the reservation.

Grecotel reserves the right to correct balances in cases of error or cancel transactions that has been proceeded using fraudulent activities.

4. Redeeming Points

4.1 General

• Points may be redeemed for stays, services, or vouchers at participating properties and partners.
• Redemptions are subject to hotel availability and seasonal restrictions.
• Points have no cash value and may not be sold or bartered.
• Members will not earn points when making a reservation for another person even if the reservation is in the Member’s name.

4.2 Stay Redemptions

• Points may be redeemed for free nights (standard rooms, suites, villas subject to availability).
• Maximum redemption: 7 nights per stay.
• Blackout dates and seasonal variations may apply.
•  The Stay redemption does not include extra charges in the hotel (extra meals, drinks, telephone etc.), flights or airport transfers.
•  Privileges during Stay Redemption are valid, while points will not be credited during a stay redemption.
• Standard cancellation and no-show policies apply (e.g., 50% points penalty).
• All Stay Redemption bookings must be made through the Privilege Club head office
• Inactive Members are not eligible to redeem points for free nights until their membership has been re-activated.
• Declined Redemption: Grecotel reserves the right to decline a redemption if the correct procedure is not adhered to.
• Club Points may only be redeemed by the registered Member for Redemption Vouchers as specified by Grecotel.
• In order to qualify for a voucher, the Member must have sufficient Points in their account before the requested redemption date. Points collected during current stays cannot be redeemed.

Members who have collected the required number of points must apply in writing for a free stay voucher from the Club head office or through the Club.
 
For Grecotel Resorts:allow at least 1 month before the arrival date of the requested visit. The Privilege Club head office requires at least 10 working days to process each request.
 
For City Hotels: allow at least 3 working days before the requested arrival date.
 
The amount of Privilege Club points neededto obtain rooms at Participating Hotels varies by the category of the Hotel and the category of rooms available and may also vary by time of year. A list of Participating Hotel categories is available on the Privilege Club website under "Redeem". Grecotel may change the category in which a specific Participating Hotel is classified at any time.
 

• Maximum Redemption: Free Stay Vouchers may be redeemed for up to seven (7) nights per Member, per stay. This limit may not be exceeded through multiple, consecutive, or linked reservations. Reservations made concurrently across different properties within the same resort or complex will be considered part of the same stay for the purpose of applying this limit. The splitting of reservations or the creation of consecutive or parallel bookings in order to circumvent this limitation is not permitted.
• Room Availability: Vouchers are issued according to room availability - and for a single or double occupancy for standard rooms and suites.
• Identification: The Voucher must be given to the hotel reception on arrival. The guests using the Free Stay Voucher may be required at check-in to show proper identification and provide a credit card to the Participating Hotel for incidental charges.

Application Instructions:

1. The Member must send the complete Points-Stay Request Form to the Privilege Club head office.
    
2. The Privilege Club administrator will check that the Member has the necessary points.
    
3. Depending on availability, the Member will be informed if the requested dates are not available.
    
4. Where the dates are confirmed, the Privilege Club will issue a Stay Voucher email to the Member’s registered address.
    
5. It is recommended for our Privilege Club Members to not book any flight tickets or make any holiday bookings in advance, until he/she has received the voucher.
    
6. The Member may combine the Stay Voucher with a tour operator or direct booking for additional days.
    
7. Vouchers cannot be used as part of an existing/confirmed booking.

Cancellations: The Member must inform the Club Headquarters of any cancellations. If Voucher is not officially cancelled, Points will not be credited.

The standard Grecotel cancellation policies will apply to Privilege Club reservations - redemptions including, without limitation. Based on all minimum length of stay requirements, credit card guarantee requirements and charges for late cancellation, no-shows and early check-out.
Dates: the precise dates/season change annually and can be seen for each hotel on the individual websites
 

4.3 Service Redemptions

Points may be used for hotel services (dining, spa, activities) up to 300,000 points per stay.
Redemption is applied to the final invoice at checkout.

4.4 Gift Vouchers

• Members may request Free Stay redemption vouchers issued in their own name or gifted to a third party.
• Free Stay Redemption vouchers validity date is confirmed on the voucher.
• Each voucher is valid for accommodation and board basis, as defined by the

standard meal policy in effect during the year of stay 

• Expired vouchers will not be reissued.
• Cancellations: The Member must inform the Club Headquarters of any cancellations. If Voucher is not officially cancelled, Points will not be credited.

The standard Grecotel cancellation policies will apply to Privilege Club reservations - redemptions included, without limitation. Based on all minimum length of stay requirements, credit card guarantee requirements and charges for late cancellation, no-shows, and early check-out.

4.5 Suite and Villa Redemption points

All redemption requests for room types which are shown as "on request" or "starting from" in the point tables, are calculated on the selling hotel room type rate multiplied by 200.

5. Member Benefits & Discounts

• Benefits vary by tier and are subject to availability.
• The Privilege Program and any Member benefits are subject to change.
• Benefits may include room upgrades, complimentary breakfast on arrival, early check-in/late checkout, concierge services, and discounts at restaurants, spas, and retail outlets.
• Discounts do not apply to cash transactions; charges must be billed to the Member’s room.
• The Elixir Spa Thalassotherapy pool is available at certain resorts.
• Only Members are entitled to the benefits associated with the loyalty membership id. 
• Diamond Members are entitled to complimentary personalized concierge assistance, including unpacking service and pressing of up to two garments upon arrival (advance notice of at least 24 hours is required). This service may also extend to personalized recommendations and arrangements during the stay, such as excursions, private dining, cultural visits, and similar experiences. For pre-arrival requests, Members should communicate through the Reservations Department (or other designated contact), especially during periods when dedicated concierge staff may not be available. Grecotel will ensure that each request is directed to the appropriate hotel team to best accommodate the Members’ needs.
• A full list of benefits is published on the official Privilege Club website.
• For Priority check - in a form must be submitted at least 24 hours prior to Member's arrival.

6. Member’s Account

With the launch of the new Privilege Club website, certain points from past stays may not yet be visible in the Members’ online profile. These points remain valid and will be updated in the system. Members who wish to verify their total points balance or details of past transactions may contact the Privilege Club Support for assistance.

7. Partners

A Member may earn Privilege Club points by purchasing merchandise or services from companies that are affiliated with the Club as listed on the official Privilege Club website under "Partners". Club points earned in connection with the purchase of merchandise or services are subject Club Terms along with any applicable terms and conditions of the Partners.

7.1 Corporate Points
If the Member’s accommodation is paid by his/her employer, principal or client, the Member is responsible for notifying his/her employer, principal or client of any Club points received and for complying with any applicable laws, gift policies and incentive policies.
 

The Member agrees to indemnify and hold harmless Grecotel and associated companies from any liability, costs and damages relating to claims of any third party arising from a failure to disclose the receipt of Privilege Club points or any other incentives.

8. Security, Use & Legal Information

8.1 Member’s Security
For security purposes, Grecotel may request a Member's date of birth and/or other information to verify the Member's identity when contacting the Privilege Club representatives.

All Member communications must be submitted from the email address registered to the Member's profile. Communications received from any other email address may not be processed.
 
8.2 Sale or Barter of Points
The sale or barter of any Privilege Club points, Awards & Vouchers or other card benefits is prohibited.
 

8.3 Lost / Stolen Cards
In case the Club Card is lost, stolen or damaged the Member must inform the Privilege Club Membership Services office immediately in writing to the email indicated below.

8.4 Partners responsibility

Grecotel is not responsible for Program Partner withdrawals from the Privilege Club Program, which may affect the Awards offered.

8.5 Contact Details
Any correspondence sent to Members is based on the contact details provided to Grecotel. Each Member is responsible for updating his/her information on the official website or contact Privilege Club Support.

8.6 Interpretation of Terms
All interpretations of these Terms & Conditions of Membership shall be at the sole discretion of Grecotel.
 
8.7 Legal Jurisdiction

These Conditions of Membership are governed by the laws of and are applicable in the Republic of Greece. In the event of any dispute, the Member agrees to submit to the exclusive jurisdiction of the courts of Greece.

9. Privacy Policy & Data Processing

 
The General Data Protection Regulation is effective as from 25 May 2018 and applies to all business that collect or process or both personal data across the European Union. Our company collects and processes personal data in accordance with our Personal Data Protection Policy, which you can read here: https://www.grecotel.com/data-protection.html. Our company only collects your personal data with your consent to the collection, processing, and storage of your personal data. 

By submitting their information on the membership application form, the Members indicate their consent for Grecotel to process their personal details for membership in the Privilege Club Program.

 
If you have any questions about the Privilege Club, please ask the Reception or Guest Relations Department at any participating hotel.
 
The Privilege Club head office operates 12 months of the year, and we would be delighted to assist you with any enquiries.
 
Please make sure you quote your card number on all correspondence with the Grecotel Hotels or head office.   

Privilege Club Member Services
Grecotel S.A.
E-Mail: [email protected]
www.grecotel.com