What measures & procedures has Grecotel implemented to secure the safety of our journey?
You may review our updated Stay Safe Commitment
with enhanced health & safety procedures for a safe 2021 summer by the sea.
Is it possible transfer service from/to airport or port be arranged through the hotel?
Transfer service can be arranged through the hotel. Kindly note that there is a limit on the number of passengers per vehicle, according to the guidelines of the local authorities. Guests & driver should be wearing PPE during transit towards your destination. All contact surfaces including seats, door handles etc. are sterilized between each transfer. Additional information may be requested (i.e. guest itinerary & route and negative Covid-19 test result).
Is temperature measuring provided upon check in?
Temperature measuring with touchless devices is provided upon arrival to all guests.
In case a guest has high temperature during check in, we advise to remain in the room and avoid circulating in public areas and interacting with other guests until we summon our collaborating Hotel General Practitioner (GP).
Do I have to wear masks during my stay? Do you provide masks to the guests?
Due to present official health protocols, mask is mandatory to be worn by guests during their stay. The guidance is subjected to changes and under regular review according to the National Health & Safety protocols. In case a guest does not have a mask, we provide at various stations in the hotel (reception, restaurant).
Which is the Check in - Check out time?
Check out must be completed by 11am and check in is set at 3 pm in order to have additional time for the thorough cleaning of the rooms.
Will you apply contactless procedures?
In our resorts, we offer the option of contactless procedures for check-in & check-out. Online completion of formalities is recommended prior to arrival. Guests are encouraged to discuss personal preferences on level of service, at the time of reservation. During stay 24h What’s App Concierge Service as well as new Grecotel App or Guest Portal are available for online restaurant reservations, digital menus and any other information & services in & out of the Hotel.
Is porterage service available? Will my suitcases be sent to the room?
Upon arrival, disinfection of guests' luggage and handling with personal protective equipment (PPE) will be provided. Upon guest’s request, porter service will be available always with the use of PPE from our staff.
Will elevators be in use during our stay?
Though elevators will be operating, their use is not recommended. Guidance or reservation use by one person or members of the same family. Guests are required to follow elevator guidelines and not exceed the number of persons allowed.
Do you provide sanitizing products in all public areas?
Multiple sanitization stations for guests & employees are available throughout the resorts, in all public areas, receptions, restaurants, bars, pools & beach.
How often are public areas and rooms disinfected?
All public areas are disinfected on regular basis, as well as all guestrooms before each guest’s arrival.