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FAQs

TRAVELLING TO GREECE

Are travelers of my nationality allowed to travel to Greece?

Entry to travelers from EU Member States and Schengen Associated Countries is allowed, subject to the conditions provided hereafter. As of November 11, 2020, people traveling to Greece from foreign countries will be required to have a negative molecular test result (PCR) for Covid-19, performed up to 48 hours before their entry to Greece. All travelers will still have to complete and submit their PLF form and may be subject to random testing upon arrival to the Greek border.

How can travelers be kept up-to-date with the latest developments and informed about protocols implemented at the destination?

For any further information regarding the destination, please check the official website of the European Union. (https://ec.europa.eu/info/live-work-travel-eu/coronavirus-response/travel-during-coronavirus-pandemic)

THE STAY SAFE COMMITMENT #FEEL SAFE #FEEL GRECOTEL

What measures & procedures has Grecotel implemented to secure the safety of our journey?

You may review our updated Stay Safe Commitment with enhanced health & safety procedures for a safe 2021 summer by the sea.

Is it possible transfer service from/to airport or port be arranged through the hotel?

Transfer service can be arranged through the hotel. Kindly note that there is a limit on the number of passengers per vehicle, according to the guidelines of the local authorities. Guests & driver should be wearing PPE during transit towards your destination. All contact surfaces including seats, door handles etc. are sterilized between each transfer. Additional information may be requested (i.e. guest itinerary & route and negative Covid-19 test result).

Is temperature measuring provided upon check in?

Temperature measuring with touchless devices is provided upon arrival to all guests.

In case a guest has high temperature during check in, we advise to remain in the room and avoid circulating in public areas and interacting with other guests until we summon our collaborating Hotel General Practitioner (GP).

Do I have to wear masks during my stay? Do you provide masks to the guests?

Due to present official health protocols, mask is mandatory to be worn by guests during their stay. The guidance is subjected to changes and under regular review according to the National Health & Safety protocols. In case a guest does not have a mask, we provide at various stations in the hotel (reception, restaurant).

Which is the Check in - Check out time?

Check out must be completed by 11am and check in is set at 3 pm in order to have additional time for the thorough cleaning of the rooms.

Will you apply contactless procedures?

In our resorts, we offer the option of contactless procedures for check-in & check-out. Online completion of formalities is recommended prior to arrival. Guests are encouraged to discuss personal preferences on level of service, at the time of reservation. During stay 24h What’s App Concierge Service as well as new Grecotel App or Guest Portal are available for online restaurant reservations, digital menus and any other information & services in & out of the Hotel.

Is porterage service available? Will my suitcases be sent to the room?

Upon arrival, disinfection of guests' luggage and handling with personal protective equipment (PPE) will be provided. Upon guest’s request, porter service will be available always with the use of PPE from our staff.

Will elevators be in use during our stay?

Though elevators will be operating, their use is not recommended. Guidance or reservation use by one person or members of the same family. Guests are required to follow elevator guidelines and not exceed the number of persons allowed.

Do you provide sanitizing products in all public areas?

Multiple sanitization stations for guests & employees are available throughout the resorts, in all public areas, receptions, restaurants, bars, pools & beach.

How often are public areas and rooms disinfected?

All public areas are disinfected on regular basis, as well as all guestrooms before each guest’s arrival.

STAFF

Is your staff well trained?

At Grecotel we have put in place and we will keep putting in place enhanced health and safety training programs for all our employees (Authorized First Health Certification in all aspects of health, safety and hygiene), including the correct procedures for wearing PPE equipment, social distancing awareness and case notification protocols.

MEDICAL SERVICES

Is an on-site doctor available?

Doctor is available on call 24/7. Grecotel has a strong network of medical professionals all over Greece. In case you feel unwell during your stay, we advise to remain in the room, and we will immediately summon our collaborating Hotel General Practitioner (GP) to discuss symptoms and carry out a physical examination and test if necessary.

In case a guest is feeling unwell during the stay what is the procedure you follow in the interest of the other guests’ safety?

In case a guest is feeling unwell during the stay, we advise to remain in the room and avoid circulating in public areas and interacting with other guests. We ask our guests to contact a member of the Guest services department or Front Desk, by phone or text message, and we will immediately summon our collaborating Hotel General Practitioner (GP), so that the symptoms can be described. Our doctor may carry out a physical examination and a test, if necessary. In the case of potentially positive diagnosis of Covid-19, arrangements will be made for transportation of the guest to the designated health facility, as per health protocols, under strict Health & Hygiene measures. Until being transferred to a health facility, the potentially positive guests remain in their accommodation, where they receive assistance from a designated member of staff.

Do you provide on - site Covid-19 tests?

In an effort to make your experience as worry free as possible, we are able to offer you onsite PCR or rapid tests*. Having a cooperation with dedicated medical centers across Greece, you may be tested and receive your results without leaving the Grecotel Resort you are staying at. You may schedule your test easily though our Guest Portal or new Grecotel App or contacting our guest services team.

*Rapid test prices range from 20€ to 40€ / PCR test prices range from 60€ to 100€; depending on the destination

HOUSEKEEPING

Will my room be cleaned every day?

Housekeeping service will be provided on a daily basis according to hotel’s cleaning policy, following all the necessary safety guidelines, unless otherwise be requested by guest upon arrival. All housekeeping staff is wearing PPE equipment.

ROOM AMENITIES

Will the Mini Bar be available? Are Tea & Coffee facilities available in the room?

Mini Bar is filled with bottled water prior to arrival and can be stocked with other products upon guest’s request. A complimentary welcome pack with water, goodies and packaged delicacies will be placed in the room, upon arrival. Tea & Coffee facilities (subject to hotel category) will be available in the room with our compliments as well. All equipment will be fully sanitized.

Will there be stationery & other informative printed material in the room?

All additional non-basic equipment like magazines, bathrobes, decorative pillows and covers will be removed from the room.

GASTRONOMY

Will the buffet of the main restaurant be maintained at the hotels? Will the a la carte restaurants operate? Will there be changes to the operation of the restaurants?

Adaptions to our food service styles are made. For breakfast and dinner options, food is offered in rich buffets & open-air live grill stations, tailor-made to each resort. Dining at a la carte restaurants is fully serviced. Health & safety measures are to be followed by both guests & employees. Open-air settings will be used and 1.5 meter spaces between the tables will be applied. Digital menus will be available through Guest Portal or new Grecotel App or QR code.

Do I have to make a reservation?

Reservations are required at all restaurants for breakfast, lunch, and dinner. Breakfast & dinner operating hours are extended. At certain periods double seating will take place.

BEACH & POOLS

What measures will be implemented at the beach? Will the pools be operating at the hotels?

The generous spaces of Grecotel properties and the private beaches allow for greater distances between sunbeds, umbrellas & gazebos. Reinforced cleaning & disinfection of all sunbeds after use, will also be common practice. Beach Concierge is at your service to escort you to the available, disinfected-ready to use sunbeds, umbrellas & gazebos.

The outdoor pools of the resorts will be operating. Systematic chlorination of pools will be applied, using disinfectant products as designated by our specialist partners. Kindly note that the indoors pools will not be operational this summer.

WELLNESS & GYM

Can I use the Spa? Can I use the Gym?

Treatments and Gym will operate at a reduced capacity with adjusted layout in open air areas. They will operate by appointment only. Personal Training Sessions will be available upon request (at an extra charge). Full cleaning and sanitation take place between sessions. Kindly note that the indoor pools as well as wet areas such as steam baths and saunas will not operate.

SPORTS & ACTIVITIES

Will sports & recreational activities be available?

Sports & recreational activities thrive at Grecotel Resorts this summer and as always, we continue to hold a special place in our guests’ holiday experience! We embrace outdoor sports, sea activities & watersports (where available), making the most of the natural environment with nature or sea nearby walks. Full sanitation and disinfection of all equipment takes place at regular intervals and between use as well as sanitization stations for guests and employees.

KIDS

Will kids’ facilities be operating at the hotels?

Aqua Parks, kids’ activities, Grecoland & Tasty Corner (where available) will be operating. Programs and operation are being adjusted according to government’s guidelines with reduced kids’ participation per activity giving primary focus on the outdoors. All precautionary measures are taken keeping children’s safety as our number one priority.

POLICY, TERMS & CONDITIONS

In case my flight will be cancelled last minute for Covid-19 reasons, will penalties apply?

In case of flight cancellation, no fees will apply. The hotel will ask for submission of proofs of cancellation.

In case a guest is diagnosed positive at the airport and is not allowed to travel, will penalties apply?

In case a guest diagnosed positive at the airport, no fees will apply. The hotel will ask for the submission of proofs of diagnosis.

In case a guest is diagnosed positive and is informed after he has arrived at the hotel, will penalties apply? Will he still have to pay for all the rest nights booked?

In case a guest is diagnosed positive at the hotel, the national protocols will apply. No fees will apply for the remaining overnights. The hotel will ask for the submission of proofs of diagnosis.

Which would be your cancellation policy for 2021 season?

The cancellation policy that applies to your booking is written on your booking confirmation. Given the ever-changing situation surrounding Covid-19, we are keeping our cancellation policy under regular review to ensure you have the flexibility you need when considering your travel plans.

For bookings made directly with the hotel: If you have realized a private booking for a Grecotel property, kindly contact the respective reservations department of your chosen hotel.

For bookings made through a Tour Operator or a Travel Agency: In case you have realized your booking through a Tour Operator or Travel Agency (or an online travel agency), you are kindly requested to contact them, for further information.

Have your resort services been reduced? If so, have the rates also been reduced?

The services and facilities at all Grecotel hotels have been adjusted to comply fully with health & safety guidelines. All adaptations of our services have been carefully applied, with our guests’ wellbeing in mind, so as to avoid compromises on quality and enjoyment. However, it is possible that certain facilities may not be available due to official health protocols.

In accordance with these changes, it is possible that there may be variations in Grecotel rate policy and additional offers at certain hotels, to continue to offer excellent value for money to our guests. For further information, kindly contact the reservations department of your chosen destination, or contact your tour operator.

SPECIAL OFFERS

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