FAQs

What is the nearest International Airport to ATHENA Pallas?

The nearest international airport to ATHENA Pallas is Athens International Airport (Eleftherios Venizelos – ATH). It is approximately 35 km (22 miles) from the hotel, and the drive takes around 35-45 minutes depending on traffic.

 

What is the nearest port to ATHENA Pallas?

The nearest port to ATHENA Pallas is Piraeus Port. It is 12 km (7.5 miles) from the hotel, and the journey takes around 20-30 minutes by car or taxi, depending on traffic.

 

Are there other ports near ATHENA Pallas besides Piraeus?

In addition to Piraeus Port, which is the main departure point for ferries, there are several other nearby ports:

• Rafina Port (30 km / 19 miles, 40-50 minutes by car) serves ferries to the Cyclades islands, including Andros, Tinos, and Mykonos
• Lavrio Port (60 km / 37 miles, 1-hour drive) is ideal for ferries to Kea, Kythnos, and other destinations.
• Alimos Marina (10 km / 6 miles, 20-25 minutes by car) is one of Athens’ largest marinas, mainly used for yacht charters and private boat rentals.

 

What is the nearest metro station to ATHENA Pallas?

The nearest metro station to ATHENA Pallas is Omonoia Station, just a 2-minute walk from the hotel. It serves both the Red Line and Green Line, providing direct connections to Athens International Airport, Piraeus Port, and other key areas of the city. Alternatively, Monastiraki (Blue & Green Lines) is also nearby, about a 15-minute walk, offering easy access to major landmarks and transportation hubs.

 

How close is ATHENA Pallas to the Acropolis?

ATHENA Pallas is only a short walk from the Acropolis—approximately 1 km or a 20 minute walk. Guests can easily visit the Parthenon, the Acropolis Museum, and other historical sites. The Plaka district, with its charming streets, cafes, and shops, is also just a short stroll away, offering an authentic Athenian experience.

 

Is ATHENA Pallas near shopping areas?

Yes! Beyond its luxury boutiques and designer stores, Athens invites you to discover its authentic shopping culture. Explore the vibrant streets of Monastiraki, browse antiques in Avyssinias Square, wander through the famous Flea Market, experience the aromas of the Spice Street and immerse yourself in the lively atmosphere of the Central Food Market. Nearby Psirri is home to independent artisans, local craftspeople and talented artists, offering unique handmade creations and a distinctly creative atmosphere. Luxury shopping on Voukourestiou Street and Ermou Street is also just a short walk away.

 

What beach destinations are easily accessible from ATHENA Pallas?

Although ATHENA Pallas is ideally located in the heart of Athens, it offers effortless access to some of the most stunning beach destinations along the Athenian Riviera. Vouliagmeni Beach, renowned for its crystal-clear waters and tranquil atmosphere, is just a 40-minute drive away. For a more relaxed, family-friendly environment, Kavouri Beach is also within a 40-minute drive, offering a beautiful blend of nature and luxury. For a truly iconic experience, Cape Sounio, opposite the breathtaking Temple of Poseidon can be reached in about 1h & 15 minutes’ drive, offering spectacular views and a serene setting by the sea.

Will I receive the same offers and benefits if I book through the website as I would by contacting the Hotel directly?

Whether you book through our website or contact us directly via email or phone, you will receive the same offers, benefits, and inclusions. To book directly, you can email [email protected] or call +30 210 3250900.

 

What is the payment and cancellation policy of the Hotel?

Pre-payment is required to secure your reservation. The timing of the payment and the cancellation policy, including when you can cancel free of charge, will depend on the dates of your stay and the specific terms under which your booking was made.

 

How do I pay for my reservation?

Once your reservation is complete, our Reservations Team will contact you with the appropriate payment instructions. Depending on the payment terms of your booking, payment may be processed using your credit card, through a secure online payment link, or via bank transfer upon request.

 

What are the payment methods while at the Hotel?

Credit card, debit card, and cash payments are accepted. For credit cards, we accept VISA, American Express, MasterCard, Union Pay, Discover, JCB, and Diners Club. Guests must present the same credit card used for the booking, along with a photo ID or passport of the cardholder, upon check-in at the hotel.

Please note, according to legislation, partial or full settlement of invoices exceeding €500 in cash is prohibited. All payments exceeding this amount must be made by credit or debit card, or via bank transfer.

Is it possible to request a specific room or floor during my stay?

Only a specific category is confirmed as per reservation. Wishes regarding specific room numbers, locations, or floors are carefully considered by our team, and every effort will be made to accommodate them, subject to availability, at the time of your stay.

 

Is it possible to pay in a currency other than the euro?

Currently, payments at ATHENA Pallas are only accepted in euros. Currency exchange services are available at nearby locations for your convenience.

What is the standard mode of Airport transfer to ATHENA Pallas?

There are a variety of transfer options to ATHENA Pallas from Athens International Airport. For a comfortable and convenient experience, we recommend booking a private luxury vehicle through our Concierge team. The drive takes around 35-45 minutes depending on traffic. Alternatively, taxis and public transport are also available.

 

What types of vehicles are used for the airport transfers?

For airport transfers to ATHENA Pallas, we use a fleet of luxury vehicles designed for your comfort and convenience. Options include sedans, SUVs, or minivans, depending on your preference and group size. All vehicles are modern, well-maintained, and driven by professional chauffeurs to ensure a smooth and premium experience.

 

Are there any complimentary shuttle services available to/from the hotel?

ATHENA Pallas does not offer complimentary shuttle services. However, our team can assist in arranging private transfers or provide recommendations for convenient transportation options to suit your needs.

 

What is the best way to travel around Athens from the hotel?

A place to discover the best of everything has to offer by foot, taxi, car or metro.

 

Can I rent a car while staying at ATHENA Pallas?

Car rentals are available. Our team can assist you with booking a vehicle to suit your needs.

Do I need to make reservations in advance for the Hotel’s restaurants?

Reservations are required, especially during periods of high demand. To ensure availability at your preferred time, we highly recommend booking in advance by contacting our Concierge team or through our online booking system.

 

Is there a kids’ menu or baby food available at the hotel?

Yes, we offer a kids’ menu at our restaurants, and baby food for toddlers (0-1 years old) is available upon request. Please let our team know in advance, and we’ll be happy to accommodate your needs.

 

Are there any dress codes for the restaurants?

Yes. We kindly request guests to observe the dress code while dining in our restaurants.
Daytime: Casual attire with appropriate footwear.
Evening (after 17:00): Elegant Smart Casual.

 

Can we arrange a Private Dinner?

We can arrange a private dining experience at ATHENA Pallas. Whether in a secluded suite, a charming outdoor space, or a unique setting, our team will work with you to create a memorable evening.

 

Do you offer room service?

Yes, we offer room service, so you can enjoy delicious meals and beverages in the comfort of your room at any time.

 

Do you accommodate dietary restrictions and food allergies?

We are happy to accommodate special dietary requirements, including vegetarian, vegan, gluten-free, and nut-free options. Please inform us in advance so our chefs can tailor your dining experience to your needs.

 

What if I have an early flight on departure day and can’t make it to breakfast?

For early flights on departure day, a breakfast box can be prepared upon request, ensuring guests have a convenient and satisfying meal to take with them.

 

Can I book a table for a special occasion or event?

We offer personalized arrangements for any special occasion or event. Whether it’s a romantic dinner, a celebration, or a private gathering, our team will work with you to create a memorable experience tailored to your needs.

What are the Check-In and Check-out Hours?

Check-out: 11:00 AM
Check-in: 15:00 PM

 

What should I have with me upon the check in?

Your ID card or Passport and the credit card you have used to book your reservation.

 

Is it possible to enter my room prior to check-in?

If the room is available, the hotel may approve earlier entrance. However, due to high occupancy, if you are planning to arrive early in the morning and you want to ensure that the room is ready, we suggest that you book an additional overnight prior to your arrival.

 

May I use the Hotel’s Facilities before my check-in or after my check-out?

All the Hotel’s Facilities are available for guests to be used by the time you arrive in the hotel, and after your check out

 

Is there a courtesy room available at the hotel?

As part of our commitment to your comfort, we are delighted to offer our guests access to a courtesy room for early arrivals or late departures, subject to availability. Whether you wish to refresh after your journey or before your onward travels, the courtesy room provides a private space with shower facilities to help you make the most of your time with us.

To ensure availability, we kindly recommend informing our Reception team in advance, who will be pleased to make the necessary arrangements.

 

If I arrive before my check-in time, can I drop my bag somewhere?

ATHENA Pallas provides secure luggage storage for your luggage and personal belongings.

 

Is it possible to have a confirmed late check out?

A day before your departure a late check out may be confirmed at the reception. There are different options with applicable charges to choose according to the availability the Hotel shall have. However, if you are planning to depart rather late and you want to ensure that the room would be possible to be kept, we suggest that you book in advance an overnight with your reservation.

 

Can we have twin beds?

Yes, twin beds can be arranged upon request in selected room categories, subject to availability. Please contact our reservations team at [email protected] to assist you with your preferred room setup.

 

How often are bed sheets and towels changed?

For sustainability reasons, bed sheets are changed every two days. Towels are replaced upon request when left in the designated area. Guests who prefer daily changes can have them arranged upon request.

 

Can we add an extra bed in the room?

Yes, an extra bed may be available upon request in selected rooms. Our team will be happy to assist you in finding the best accommodation option according to your needs.

 

Does the hotel provide Iron & Ironing board in the room?

Selected room types are equipped with a hand steamer for refreshing clothes. Iron and ironing boards are available upon request for a limited time due to security regulations. Additionally, ironing services can be arranged for an extra charge.

 

What type of power outlets are available in the rooms?

The hotel features European Type F (Schuko) sockets. The standard voltage is 230V / 50Hz. Guests from countries with different plug types will need a European plug adapter, which we can provide upon request. Additionally, USB ports are available in the rooms for convenient device charging.

 

Can I request a smoking/non-smoking room?

Our hotel is a smoke-free establishment in compliance with the anti-smoking law. Smoking is only permitted in designated outdoor areas. All our rooms are non-smoking to ensure a comfortable environment for all guests. Please note that if smoking occurs in a guest room, a cleaning fee of €300 will be applied to the room bill at checkout to cover the cost of restoring the space.

Does the hotel have a spa and/or gym?

ATHENA Pallas does not have a traditional spa, but we offer a gym. We can also arrange access to nearby spas and wellness facilities, as well as in-room wellness services.

 

Does the hotel offer salon services?

While there is no in-house salon, nearby salons offering hair, beauty, and nail services are available. Assistance with making arrangements can be provided for guests’ convenience.

Do you have a kid’s club?

We do not have a kids club.

 

Is it possible to book babysitting service?

Babysitting services can be arranged with advance notice and an applicable charge through the Guest Services Team, ensuring a reliable and trusted care experience for children during our guests’ stay.

What activities & experiences can be booked through the hotel?

Our team will be delighted to assist you in arranging a variety of experiences during your stay. Discover Athens through guided tours and sightseeing experiences, enjoy private transfers, explore the city at your own pace with a car rental, or set sail on a memorable boat trip. We can help you create a personalized itinerary tailored to your interests.

 

Do I need to book in advance to visit the Acropolis/Acropolis Museum?

Booking in advance for the Acropolis is recommended, as there is a limited number of visitors per time slot. This ensures that guests can visit at their preferred time, especially during peak seasons. While advance booking is not required for the Acropolis Museum, it is suggested during busy periods to guarantee a smoother experience.

 

Can i book a guide through the Hotel?

Guided tours can be arranged through ATHENA Pallas Concierge, with expert guides available to provide personalized experiences of Athens’ iconic historical sites, museums, and the city’s rich contemporary art scene. Each tour is tailored to guests’ interests for a unique and enriching experience.

 

Are excursion boat trips available through the hotel?

ATHENA Pallas offers the opportunity to book exclusive boat trips, allowing guests to explore Athens’ beautiful coastline and nearby islands. These curated excursions, organized with the highest standards of service and comfort, are designed to provide a luxurious and memorable experience on the water.

Is there a business center or meeting space available for guests?

ATHENA Pallas does not have a dedicated business center or meeting space. However, the hotel offers many quiet and comfortable spots where guests can hold small business meetings or work in a relaxed setting

 

What Time Zone is followed in Athens?

Greece Time is +2 GMT wintertime and +3 GMT summertime.

 

Is there an ATM machine in the hotel premises?

While there is no ATM on the hotel premises, one is located just a few steps away from the hotel.

 

Is tap water drinkable?

The tap water at ATHENA Pallas is safe to drink. We also offer complimentary bottled water daily in the room, with a set amount provided each day.

 

Is the hotel accessible to Mobility Impaired Guests?

Not all areas of the hotel are wheelchair accessible. However, most steps are accompanied by ramps or nearby elevators to assist guests with mobility needs.

 

Are pets allowed in the hotel?

No, pets are not allowed. Guide dogs are permitted to accompany their handler in all hotel areas. To ensure eligibility and proper arrangements, the reservations department must be informed at the time of booking. View pet policy >

 

 

Does the hotel provide baby equipment?

The hotel provides complimentary baby equipment, including highchairs in all restaurants, cots, bathtubs, baby monitors, pushchairs, and more. Specific items can be arranged in advance for a comfortable stay with little ones.

 

Are medical services available at the hotel?

A doctor can be arranged to visit the hotel 24/7 for an additional charge. There are also nearby clinics and public hospitals for any medical needs.

Are there special offerings for honeymooners, anniversaries, or birthday celebrations?

For honeymooners, anniversaries, and birthday celebrations, a surprise treat is organized in the room when the hotel is notified of the occasion in advance.

 

How can I get the Grecotel App on my device?

You can download the Grecotel App from your device’s app store. If you’re using an iPhone, go to the App Store, and if you’re using an Android device, visit the Google Play Store. Simply search for ‘Grecotel App,’ download it, and follow the installation instructions.

 

Which languages are spoken by the hotel staff?

The hotel staff speaks a variety of languages to cater to our international guests. These typically include English and Greek

 

Can I request specific pillows or bedding for allergies or preferences?

ATHENA Pallas offers a Pillow Selection Service on selected room types, with a variety of options, in addition to the three types provided in every room. For guests with allergies or specific preferences, we can also arrange alternative pillows, duvets, and bedding to ensure a comfortable and restful stay.