FAQs

What is the nearest International Airport to Grecotel Pallas Athena?

“Eleftherios Venizelos” International Airport (ATH) is the nearest international airport to Grecotel Pallas Athena.

 

How far from Athens city center and Athens International Airport is the hotel located?

• To Athens City Center: located in the city’s historical center, next to Athens Town Hall, overlooking Kotzia square
• To “Eleftherios Venizelos” International Airport: 40km (approx. 45 minutes)

 

What are my transfer options from the airport to the hotel?

Guests staying in Grecotel Pallas Athena may book either a private transfer or taxi. Extra charges may apply.
Reservations department will be more than happy to assist. E: [email protected]

 

What is the weather like in Larissa?

The climate of Attica region is Mediterranean, with mild, rainy winters and hot, sunny summers. The daily average temperature ranges from 2°C to 15°C during wintertime (December to February) and from 25°C to 35 °C during summertime (June to August).
From mid-March to May, the climate is mild, and the rain is gradually becoming rarer.
In September and October, there may still be some rainy days. Even when it rains, it is very unlikely to rain for days to an end but during the day or night leaving plenty of time to enjoy Athens sights and attractions.

What are the parking options at the hotel?

There is limited parking space. Extra charges may apply.
Reception department will be more than happy to assist. E: [email protected]

What Time Zone is followed in Athens, Greece?

Greece Time is +2 GMT.

What is the standard mode of Airport transfer to Grecotel Pallas Athena?

Grecotel Pallas Athena organizes taxi or private Transfers for Arrival & Departure from and to International Airport for all guests with additional charge. The journey will be approximately 45-minutes to access the hotel from the Airport.

 

How can Athens City Center be reached?

• On foot it takes about 5 – 10.
• Taxi order is available 24/7 at the reception (waiting time from 4 – 6 minutes)
• With a rental car, available option at the concierge desk
• Α shuttle bus service driving around the city of Athens three times per hour is available (limited number of seats available, the schedule is based on seasonality) starting nearby the hotel entrance.

What are the check-in and check-out hours?

Check-out: 11AM
Check-in: 3PM

 

What documents or items are required at check-in?

Your ID card or Passport and the credit card you have used to book your reservation.

 

Can I arrange an early check-in or late check-out?

If the room is unoccupied, early check-in or check-out may be possible. However, to guarantee availability for early morning arrivals or late evening departures, booking an extra night is recommended. For late check-out, guests may inquire at reception the day before departure; options and charges vary depending on availability.

 

Can I use the hotel facilities before check-in or after check-out?

All the Hotel’s Facilities are available to Grecotel Pallas Athena guests to be used by the time you arrive in the hotel.

 

Are luggage storage services available?

Pallas Athena provides you a luggage area where you can safely store your luggage and personal belongings.

 

What is the environmental tax am I obligated to pay it?

Pallas Athena provides you a luggage area where you can safely store your luggage and personal belongings.

 

Is there coffee or tea in the room?

All rooms are equipped with Tea & Coffee Facilities, Nespresso coffee machine and capsules (2 capsules complimentary daily, daily replenishment instant coffee and tea), let us know if you wish to have fresh milk for tea.

 

What is the size of the extra bed?

All our extra beds are 78 inches (200 cm) in length and 35 inches (90 cm) in width and can accommodate an extra person should the room occupancy allows to be accommodated.

 

Can you confirm a certain room number or location?

A request can be made once the reservation is confirmed. We shall do our utmost to accommodate the request as per availability.

 

How often are the bed sheets and towels changed?

Implementing measures of natural resources management with the aim of improving the local environment, bed sheets and towels are changed after the second day of your stay. However, in case you want them to be changed daily, you may place the designated label in the room.

 

Does the hotel provide Iron & Ironing board in the room?

Iron and ironing boards are available for our guests and can be delivered in their room for a limited length of time for security reasons.
Ironing Service is also available with an extra charge.

 

Is there a safety deposit box in the room?

All room types offer a safety deposit box.

 

What plug adapter do I need to bring with?

The power plugs and sockets in the hotel are of type C. Type C consists of two round parallel pins while the wall plug has two holes where it is connected, the standard voltage is 220 V.

 

Is there an exchange office at the reception desk?

No, you can exchange cash notes in the city center.

 

Is there an ATM machine in the hotel premises?

There is not an ATM machine located in the hotel. The nearest ATM is 100 meters far from the Hotel.

 

Is the hotel accessible to Mobility Impaired Guests?

Not all departments are accessible to guests in wheelchairs. However, there are ramp sections beside most of the steps in the hotel.

 

Are pets allowed in the hotel?

Pets are not permitted in the Hotel.

Are all restaurants operational?

Pallas Athena Restaurant operates daily on an A la Carte basis for lunch or dinner 13:00pm-23:00pm (last order at 22:30). Lobby Bar with an exclusive list of drinks and snacks operates daily from 11:00 to 23:00.

 

BREAKFAST
A stunning variety of choices, ranging from the lavishness of American-style buffet to the elegance of exclusive à la carte options with local delicacies.
LUNCH & DINNER
The a la carte menu is a collection of favorites: classic traditional flavors and fresh ingredients are used to serve up contemporary food from the Mediterranean with an international touch.

 

What are the meal options for Children?

Pallas Athena Restaurant has available Kids Menu upon request

 

Do you have Baby food meal plan?

0-1 toddlers will have arranged their baby food as you wish. Please contact the Restaurant Manager to order in advance. Our staff is happy to lend a hand with warming baby bottles or baby food.

 

Do we need to book the restaurants in advance?

It is recommended to book restaurants a week prior to the arrival date in order to ensure the availability.

 

Is there any dress-code for the Restaurants?

We kindly request all guests to adhere to a resort casual attire with appropriate footwear while dining with us.
Evening Dress Code (after 17:00) : Elegant, Smart Casual – Swimwear, sportswear and flip-flops are not allowed.

 

Can we arrange a Private Dinner?

Create and customise your own fine-dining experience within the comfort and convenience of your room or suite prepared & served by our staff.

Do you have Spa or Sauna?

We do not have either a Spa or Sauna

 

Do you have a gym?

We have a very well-equipped indoor and outdoor gym.

 

Do you have a medical facility near the hotel?

We do have a public hospital.

Do you have a kids club?

We do not have a kids club.

 

Are babysitting services available?

Yes. Babysitting services are available at an additional cost and can be arranged through our reception. For additional information and bookings please contact our reception desk.

Will I get the same benefits as mentioned on the website offers, if I book directly with the hotel?

You will get the same offers, benefits as well as inclusions as what is mentioned on the website if you prefer to book directly with resort. To contact the resort directly, please send an email to: [email protected] or call: +30 210 3250900.

 

What is the payment and cancellation policy of the hotel?

Pre-payment is required in order to guarantee reservations. How far ahead the payment is required and how far ahead you can cancel the reservation free of charge will depend on your stay dates and the offer under which you have booked.

 

How do I pay for my reservation?

Once your reservation is complete, the reservations team will send you a secure online payment link though which you can settle the payment via your credit card. Alternatively, we do accept bank transfers as well.

 

What are the payment methods while in the city?

Credit card, debit card, and cash payments are accepted. For credit cards, we accept VISA, American Express, MasterCard, Union Pay, Discover, JCB, and Diners Club. Guests must present the same credit card used for the booking, along with a photo ID or passport of the cardholder, upon check-in at the hotel.

Please note, according to legislation, partial or full settlement of invoices exceeding €500 in cash is prohibited. All payments exceeding this amount must be made by credit or debit card, or via bank transfer.

Are there special offerings for honeymooners and anniversary or birthday celebrations?

For honeymooners & Guests with anniversary celebration we offer a traditional dessert with honey and walnuts (melokarydo), chocolates and 2 glasses of prosecco. Also for guests that have birthday during their stay we offer them a birthday cake.

 

How can I get the Grecotel App on my device?

You can download through App store or Google play, or you can download it directly throught the QR code that inside the keycard folder.

 

How can I get the Grecotel App on my device?

The Grecotel Hotels & Resorts Mobile App is available on both the Apple App Store and Google Play Store. Please visit your preferred app store, search for “Grecotel Hotels & Resorts”, and install the app to conveniently manage and enhance your stay with us.

 

Can we communicate with the hotel via WhatsApp instead of email?

The clients can communicate with the Hotel via WhatsApp (they can find the number of WhatsApp inside the keycard folder)

 

Which languages are spoken by the resort staff?

The majority of the staff is speaking Greek and English.

 

What amenities are included with my stay?

The amenities that you will find inside the Room are: body lotion, hair Conditioner, hair shampoo, body wash ,shower cap, soap, vanity set, shoe mitt, laundry list for laundry service, slippers.