FAQs

What is the nearest Airport to Grecotel Filoxenia?

The resort is located approximately 13 km from Kalamata International Airport “Captain Vassilis Constantakopoulos”.

 

How far from Athens & Kalamata city center is the hotel located?

• To Athens: 70km(approx. 2 hour & 40 minutes)
• To Kalamata Town: 4km (approx. 10 minutes)

 

What is the weather like in Kalamata?

Kalamata experiences hot, dry summers and long, mild, wet winters. Annual temperatures typically range from 41°F to 89°F, rarely falling below 33°F or exceeding 95°F.

The optimal period for warm-weather activities is from mid-June to early September. The hot season, lasting from June 9 to September 15, features average daily highs above 83°F, with August being the hottest month (average high: 88°F, low: 66°F).

The cool season extends from November 26 to March 27, with average highs below 64°F. January is the coldest month, averaging a high of 58°F and a low of 41°F.

 

What parking arrangements are available at the hotel?

There is a parking area in the hotel premises as well as a valet service.

 

What Time Zone is followed in Kalamata?

Greece Time is +2 GMT.

Will I get the same benefits as mentioned on the website offers, if I book directly with the hotel?

You will get the same offers, benefits as well as inclusions as what is mentioned on the website if you prefer to book directly with hotel. To contact the resort directly, please send an email to: [email protected] or call: +30 27210 23166.

 

What is the payment and cancellation policy of the resort?

Pre-payment is required in order to guarantee reservations. How far ahead the payment is required and how far ahead you can cancel the reservation free of charge will depend on your stay dates and the offer under which you have booked.

 

How do I pay for my reservation?

Once your reservation is complete, the reservations team will send you a secure online payment link though which you can settle the payment via your credit card. Alternatively, we do accept bank transfers as well.

 

What are the payment methods?

Credit card, debit card, and cash payments are accepted. For credit cards, we accept VISA, American Express, MasterCard, Union Pay, Discover, JCB, and Diners Club. Guests must present the same credit card used for the booking, along with a photo ID or passport of the cardholder, upon check-in at the hotel.

Please note, according to legislation, partial or full settlement of invoices exceeding €500 in cash is prohibited. All payments exceeding this amount must be made by credit or debit card, or via bank transfer.

 

 

What is the standard mode of Airport transfer to Grecotel Filoxenia?

The hotel does not offer a complimentary shuttle. However, we can arrange private or shared transfers, or book a taxi for an additional fee. For assistance, contact our reservations team at [email protected].

Taxis are also available directly outside Kalamata Airport’s arrivals terminal.

 

What types of vehicles are used for the airport transfers?

Private airport transfers are available upon request and at an extra charge. We offer a selection of premium vehicles, including:
Mercedes E-Class, Tesla Model Y, Mercedes Vito Minivan, Mercedes V-Class,– Tesla Model X

 

What is the usual waiting time for resort transfer services?

• Taxi order is available 24/7 at reception (waiting time from 10 –15 minutes).
• Private Transfer are upon request, with extra charge.
• Public bus transportation with bus stop at the road in front of the hotel’s entrance.

What are the Check-In and Check-out Hours?

Check-out: 11 AM
Check-in: 3 PM

 

What documents or items are required at check-in?

Kindly present your ID card or passport and the credit card used to book your reservation.

 

Is it possible to enter my room prior to check-in?

If the room is unoccupied, early check-in may be approved. However, to ensure availability, we recommend booking an additional overnight stay if you plan to arrive early in the morning.

 

May I use the Hotel’s Facilities before my check-in or after my check-out?

All hotel facilities are available to Grecotel Filoxenia Kalamata guests from the time of arrival.

 

Are luggage storage services available for guests arriving before check-in?

A luggage area is available for safely storing your personal belongings.

 

Is it possible to have a confirmed late check out?

A day before your departure a late check out may be confirmed at the reception. There are different options with applicable charges to choose according to the availability the resort shall have. However, if you are planning to depart rather late and you want to ensure that the room would be possible to be kept, we suggest that you book in advance an overnight with your reservation.

 

What is the environmental tax am I obligated to pay it?

An environmental fee, defined as Climate Crisis Resilience Fee, of €7,00 per room per night is applicable by law, payable by the guest directly at the hotel upon check out.

 

Are twin beds available in the Main Building

Special requests are noted with care and will be accommodated whenever possible. We kindly recommend informing us prior to arrival.

 

Does the room include complimentary coffee or tea?

All room types are equipped with an Νespresso machine with 2 complimentary pods per adult/per day.

 

What is the size of the extra bed?

All our extra beds measure 180 cm in length and are designed to comfortably accommodate an additional child, subject to the room’s maximum occupancy.

 

Can you confirm a certain room number or location?

A request can be made once the reservation is confirmed. We shall do our utmost to accommodate the request as per availability.

 

Does the hotel provide Iron & Ironing board in the room?

Iron and ironing boards are available for our guests and can be delivered in their room for a limited length of time for security reasons.

 

Is there a safety deposit box in the room?

All room types offer a safety deposit box.

Do we have to book the spa in advance?

It is recommended to book Elixir Olive Spa treatments a week in advance in order to guarantee the preferred timing.

 

Do you have a salon at the SPA?

We do have a salon at the Elixir Olive Spa.

 

Do you have a Sauna, and is pre-booking required?

We do have 1 sauna room in our Elixir Olive Spa and a reservation prior is required.

 

Do you have a Gym?

We have a very well-equipped gym.

Do you have a kid’s club?

Grecoland is a dedicated, fully equipped space for children’s creative and educational activities

 

What age is allowed in the kid’s club?

Children between ages of 04 – 12 years old will have complimentary access to the Grecoland kids club. Children who are 3-years old and below will also have access to the Grecoland kids club with the presence of a parent or a guardian. Alternatively, babysitting service can be booked for children who are 3-years old and below.

 

Is it possible to book babysitting service?

There is a babysitting service available that can be booked through our reception at an extra cost. View terms and conditions> https://www.filoxeniakalamata.com/family-vacation/kids-babysitting.html

 

 

What Types of Water Sports Activities do you have?

As a hotel we do not provide water sports.
Our hotel does not directly offer water sports, but a local company usually provides these activities nearby during the period from June 10 to September 15.

 

What would be my options for excursions in the surrounding area?

There are many interesting places that the visitor could visit. Some of them are the following
• Visit to the theatre of ancient Messene
• Tour of the beautiful town of Pylos
• Discovery of the unique landscape of Mani
• Visit to the magnificent Monemvasia
• Visit to the caves of Dyros

 

Is there an exchange office at the reception desk?

No, you may exchange cash notes at the center of the town.

 

Is there an ATM machine in the hotel premises?

There is not an ATM machine in the hotel

 

Is the hotel accessible to Mobility Impaired Guests?

Not all departments are accessible to guests in wheelchairs. However, there are ramp sections beside most of the steps in the hotel.

 

Are pets allowed in the hotel?

Pets are allowed in selected room categories (restrictions apply). Service animals are allowed to accompany their handler in all hotel premises. Please see our pet policy

 

Do you have a medical facility?

A public hospital is located approximately 15 km from the resort, and a 24/7 on-call doctor is available upon request (subject to an additional fee)