FAQs

What is the nearest International Airport to Grecotel The Roc Club?

The closest international airport to Grecotel The Roc Club in Vouliagmeni is Athens International Airport, Eleftherios Venizelos (ATH), located about 23 kilometers away.

 

How far from Athens Center and Eleftherios Venizelos” International Airport is the hotel located?

Coveniently located approximately 23 kilometers away and only 30 minutes,
This distance makes it the most convenient airport for travelers heading to the hotel.

 

What are my transfer options from the airport to the hotel?

Our esteemed Guests staying in Grecotel The Roc Club can book a variety of luxury private transfers-Limos according to their reservation applicable charges might be occurred.
The reservations department would be delighted to assist. E: [email protected]

What is the weather like in Vouliagmeni, Athens Riviera?

Vouliagmeni, located on the Athens Riviera, enjoys a predominantly sunny and mild climate throughout the year, making it an ideal destination for outdoor activities and seaside relaxation.

 

What are the parking options at the hotel?

Complimentary parking is available directly in front of the hotel on a first-come, first-served basis.

 

What Time Zone is followed in Vouliagmeni, Athens Riviera?

Greece Time is +2 GMT.

Will I get the same benefits as mentioned on the website offers, if I book directly with the hotel?

You will get the same offers, benefits as well as inclusions as what is mentioned on the website if you prefer to book directly with the hotel. To contact the hotel directly, please send an email to: [email protected] or dial +30 2108964901.

 

What is the payment and cancellation policy of the hotel?

Pre-payment is required to guarantee reservations. How far ahead the payment is required and how far ahead you can cancel the reservation free of charge will depend on your stay dates and the offer under which you have booked.

 

How do I pay for my reservation?

Once your reservation is complete, the reservations Team will send you a secure credit card authorization form, through, which you can settle the payment via your credit card. Alternatively, we do accept bank transfers as well.

 

What are the payment methods while in the city?

Credit card, debit card, and cash payments are accepted. For credit cards, we accept VISA, American Express, MasterCard, Union Pay, Discover, JCB, and Diners Club. Guests must present the same credit card used for the booking, along with a photo ID or passport of the cardholder, upon check-in at the hotel.

Please note, according to legislation, partial or full settlement of invoices exceeding €500 in cash is prohibited. All payments exceeding this amount must be made by credit or debit card, or via bank transfer.

 

What’s the Climate Crisis Resilience Fee?

As of February 2025, the Climate Resilience Fee for 5-star hotels in Athens is €4 per room per night during the off-peak season (November to March). This fee is collected upon check-out and contributes to Greece’s natural disaster preparedness and response fund.

Please note that from April to October, the fee increases to €15 per room per night.

What is the standard mode of Airport transfer to Grecotel THE ROC CLUB ?

Grecotel The Roc Club organizes Luxury private Transfers for Arrival & Departure from and to “Eleftherios Venizelos” International Airport (ATH) for all guests. The journey will be approximately 30-minutes to access the hotel from the Airport. Extra charges apply.

 

What types of vehicles are used for the airport transfers?

Up to 2 passengers: Mercedes E- Class & S- Class (or) Range Rover upon availability Up to 6 passengers: Mercedes V Class & Viano Up to 18 passengers: Mercedes Sprinter.

 

Is there a waiting time for the transfers to the Hotel?

Private transfers are scheduled upon request and arranged in such a way to avoid waiting time, taking note of all parameters (traffic and airport check-in delays) in order to provide the smoothest ride.

 

How can Vouliagmeni in Athens Riviera be reached?

• Taxi order is available 24/7 at the reception (waiting time from 10 – 20 minutes)
• With a rental car/motorbike or bicycles, available options
• Private Luxury Transfer – Limos available 24/7.

Are all the restaurants operational?

Depending on seasonality the operation schedules of the restaurants may vary. Pool is an outdoor one (summer operational) , Rooftop (summer seasonal). Our all day restaurant lounge & bar can accommodate accordingly.

 

What are the meal options for Children?

Various options for our esteemed Little Guests either at the menu of the All-Day restaurant, pool or Roc Rooftop. Upon request we will accommodate accordingly

Do you have Baby food meal plan?

Toddlers 0-1 will have arranged their baby food as you wish (upon request). Please contact the Restaurant Manager to order in advance.

 

Do we need to book the restaurants in advance?

It is recommended to book restaurants in advance to ensure the availability and a great dining experience

 

Can we book restaurants prior to arrival?

If your stay is in Grecotel The Roc Club, you can book the restaurants prior your arrival by contacting our Reception Team or Guests Services/Concierge via email at [email protected] or [email protected]

 

Is there any dress-code for the Restaurants?

We follow a ”resort-casual” dress code during dinner time at all our restaurants.
Swimwear and flip-flops are discouraged at our restaurants.

 

Where can I find the Food & Beverage menus?

For your convenience you may use our GRECOTEL MOBILE APP.

What are the Check-In and Check-out Hours?

Check-out: 11 AM
Check-in: 3 PM

 

What should I have with me upon the check in?

Your ID card or Passport and the credit card you have used to book your reservation.

 

Is it possible to enter my room prior to check-in?

If the room is unoccupied, the hotel may approve earlier entrance. However, if you are planning to arrive early in the morning and you want to ensure that the room is ready, we suggest that you book an additional overnight prior to your arrival.

 

May I use the Hotel’s Facilities before my check-in or after my check-out?

All the Hotel’s Facilities are available to Grecotel The Roc Club Guests to be used by the time you arrive in the hotel.

 

If I arrive before my check-in time, can I drop my bag somewhere?

Our colleagues will be happy to accommodate any storage request. A safe storage area is available to store your personal belongings.

 

Is it possible to have a confirmed late check out?

A late check-out may be confirmed at the reception. There are different options with applicable charges to choose from according to the availability the hotel shall have. However, if you are planning to depart rather late and you want to ensure that the room would be possible to be kept, we suggest that you book in advance an overnight with your reservation.

 

What is the environmental tax am I obligated to pay it?

As of February 2025, the Climate Resilience Fee for 5-star hotels in Athens is €4 per room per night during the off-peak season (November to March). This fee is collected upon check-out and contributes to Greece’s natural disaster preparedness and response fund.

Please note that from April to October, the fee increases to €15 per room per night.

 

Is there a coffee or tea in the room?

All rooms are equipped with Coffee Facilities, which are daily refilled. A kettle upon request.

 

Can you confirm a certain room number or location?

A request can be made once the reservation is confirmed. We shall do our utmost to accommodate the request as per availability.

 

Does the hotel provide Iron & Ironing board in the room?

Iron and ironing boards are available for our guests and can be delivered in their room for a limited length of time for security reasons.

 

Do all hotel rooms come with a balcony?

All of rooms have a balcony (different view based on the booked type).

 

How much do you charge for a baby crib for an infant ?

Kindly be aware that this is free of charge for children aged 0-1.

Can we have Twin beds set up in our room?

Twin bed setup is available upon request and subject to availability. Please note that most beds are not separated, but a German-style sheet can be provided for added comfort.

 

Is there a safety deposit box in the room?

All room types offer a safety deposit box.

 

Are pets allowed in the hotel?

Dogs are not allowed in our hotel. Only service animals are allowed to accompany their handler in all hotel premises. Please see our pets policy.

 

How many bathrooms are there in the Suites?

All our rooms and suites come with one marble-bathroom and washbasin. Outdoor connected rooms come with 2 bathrooms.

 

How often are the bed sheets and towels changed?

Implementing measures of natural resources management with the aim of improving the local environment, bed sheets and towels are changed after the second day of your stay. However, in case you want them to be changed daily, you may place the designated label in the room.

 

Is there a safety deposit box in the room?

All room types offer a safety deposit box.

 

What plug adapter do I need to bring with me?

The power plugs and sockets in the hotel are of type C. Type C consists of two round parallel pins while the wall plug has two holes where it is connected. The standard voltage is 220 V.

Do we have to book the spa in advance?

It is recommended to book treatments a week in advance to guarantee the preferred timing. (External Partner)

 

Do you have Male Therapists?

External partner provide male therapists.

 

Do you have a salon at the SPA?

We do not offer a salon at The Roc Club. We may suggest and arrange for your disposal ,the best nearest option available.

 

Do you have a Sauna, do I have to book?

We do have sauna at The Roc Club. No prior reservation is required.

 

Do you have a Gym?

We have a fully equipped gym.

Do you have a kid’s club?

We do not provide this service.

 

Is it possible to book a babysitting service?

Yes, babysitting services are available starting at 130 euros for the first 3 hours (minimum charge). After that, the cost is 40 euros per hour. We allow a 15-minute grace period for parents to return to their room; beyond that, an additional 40 euros per hour will apply.

What Types of Water Sports Activities do you have?

Watersports (external partner-nearby, extra charge): Scuba Diving, Pedal boats, Sea Kayaking, Water-Skiing, wakeboarding, snorkeling

 

Are there any jogging routes near the Hotel?

Vouliagmeni Beachfront Path
Distance: ~3-5 km (adjustable)
Route: Start at Vouliagmeni Beach, run along the coastline towards Astir Beach and back.
Highlights: Stunning sea views, fresh air, and a relatively flat route.
2. Lake Vouliagmeni Loop
Distance: ~2-3 km
Route: A short but scenic run around Lake Vouliagmeni, perfect for a quick jog.
Highlights: The thermal lake, unique rock formations, and a tranquil atmosphere.
3. Laimos Peninsula Trail (Astir Peninsula)
Distance: ~4-6 km
Route: Start near the Astir Property, follow the trail around the peninsula, and enjoy the mix of paved and natural paths.
Highlights: Coastal views, pine forests, and a peaceful setting.
4. Kavouri Beachfront Run
Distance: ~5-8 km
Route: Start at Megalo Kavouri Beach, run towards Mikro Kavouri, and explore the seaside trails.
Highlights: Sandy beaches, quiet roads, and an energizing sea breeze.
5. Vouliagmeni to Varkiza Coastal Route
Distance: ~8-10 km
Route: Start in Vouliagmeni, follow the coast past Kavouri, and continue to Varkiza Beach.
Highlights: A longer run with stunning sea views and several refreshment stops.
Most of these routes are safe and well-paved, making them ideal for both casual joggers and serious runners. If you’re running early in the morning or late in the evening, you’ll also enjoy a beautiful sunrise or sunset over the Aegean

 

Are there any options of outdoor activities?

We may arrange various and tailored made activities. Upon request

 

How many Tennis courts does the Hotel has?

We do not have Tennis courts in our premises.

 

Do you do Excursion boat trips?

We can procceed and arrange various Excursion boat tips such as: Catamaran trips, Luxury Yachts, Motoboat or cruiser or Ribs even a trip with a cruise Ship.

 

Do we have to pre-book Watersports, Scuba Diving and Excursions?

A reservation is required to avoid any inncovenience and esnure a smooth and seamless experience

 

 

What are the Check-In and Check-out Hours ?

Check-out: 11 AM
Check-in: 3 PM

Is there 24h reception service?

Yes, reception is open 24 hours.

How far are the rooms from the beach ?

The nearest beach is only 150 meters away. Just across the main boulevard.

Are pets allowed in the hotel ?

Dogs are not allowed in our hotel. Only service animals are allowed to accompany their handler in all hotel premises. Please see our pets policy.

Is there an exchange office at the reception desk ?

No, you can exchange cash notes at the Airport or in the nearest exchange office just 15 minutes drive.

Is there an ATM machine in the hotel premises ?

An available ATM is reachable within a 5 minutes walk.

Is the hotel accessible to Mobility Impaired Guests ?

The hotel features a wheelchair-accessible entrance and WC; however, guest rooms are not wheelchair accessible.

Is there quick departure service available ?

Express departure is not available.

Is there baggage transfer service ?

We may arrange a baggage transfer service with a charge.

Is Early Breakfast available ?

Breakfast boxes can be offered free of charge. ( should be arranged 1 day prior).

Are meal packages available ?

Meal packages are available exclusively for breakfast.

Is there a choice of Pillows available ?

Yes, we offer hypoallergenic pillows – Polyester.

Are there special offerings for honeymooners and anniversary or birthday celebrations?

We offer special perks for celebrations, including exclusive discounts (with reservation code), in-room decorations, and a complimentary bottle of champagne, depending on your booking channel or privilege status.

 

How can I get the Grecotel App on my device?

You can download the Grecotel App from your device’s app store. If you’re using an iPhone, go to the App Store, and if you’re using an Android device, visit the Google Play Store. Simply search for ‘Grecotel App,’ download it, and follow the installation instructions.

 

Can we communicate with the resort via WhatsApp instead of email?

Yes, you can communicate with the resort via WhatsApp at any time. Our team is available 24/7 to assist you with any inquiries or requests please contact us via our Grecotel App on our WhatsApp.

 

Which languages are spoken by the resort staff?

The resort staff speaks a variety of languages to cater to our international guests. These typically include English & German

What amenities are included with my stay?

Exquisite In-Room Amenities & Tailored Services

• Thoughtfully curated baby amenities, available upon request
• High-speed complimentary Wi-Fi for seamless connectivity
• Dedicated WhatsApp Concierge for personalized assistance
• Premium deluxe bathroom amenities for an indulgent experience
• Discreet in-room safe for your valuables
• Professional laundry and pressing services
• Signature beds dressed in fine, luxurious linens
• Illuminated magnifying mirror and salon-quality hairdryer
• Curated mini bar offering premium refreshments and gourmet snacks
• Multi-line telephone and state-of-the-art Smart TV
• Nespresso machine with two complimentary capsules per adult, per day
• Pre-arrival personalization service for dining, shopping, and transportation
• In-room dining available from 07:00 to 23:00
• Intelligent Smart WC and room automation system
• Steamer, iron, and ironing board available upon request
• Plush terry bathrobes and elegant slippers
• Spacious traveler’s wardrobe for extended stays
• Twice-daily discreet housekeeping, including evening turndown service

 

Are there any butlers services available?

We don’t currently offer that service.