FAQs

Where are you located?

Mandola Rosa is located in Kastro, Loutra Kyllinis, in the West Peloponnese region of Greece, right on a sandy beach overlooking the Ionian Sea. It is part of the Riviera Olympia & Aqua Park resort complex, about 45 minutes from Araxos Airport and roughly 80 km from the port of Patras, near the town of Kyllini, with ferry connections to Zakynthos. The resort is also conveniently close to the historic site of Ancient Olympia.

 

How far is the main town?

The resort is located in Loutra Kyllinis (part of the Kastro-Kyllini area) and is approximately 14 km (9 miles) from the centre of Kyllini town and port, which is the main local town nearby.

 

What is the weather like?

Kyllini has hot, dry summers and mild, wet winters, with temperatures ranging from 54–86°F (12–30°C). The warmest period is mid-June to early September, peaking in August at 86°F (30°C).

The coolest months are from late November to late March, with January being the coldest at 54°F (12°C).

 

What Time Zone is followed?

Greece follows GMT+3 during the summer months (from late March until October) and GMT+2 during the winter months, due to the daylight saving time.

How do I get there?

You can reach Mandola Rosa by arranging a private transfer or taxi from Araxos Airport, about 45 minutes away, or from Patras Airport/Port, approximately 80 km (50 miles) away, which can be booked in advance through the hotel. Alternatively, you can take a taxi ordered 24/7 at reception (typical wait time 30–45 minutes; pre-order recommended), use a rental car or motorbike arranged via the Concierge Desk, drive from Athens (approximately 4 hours), or travel by public bus that runs at specific times, with schedules available from Reception or Concierge.

 

Are private transfers available?

Private luxury transfers to and from the hotel are available upon request and at an additional charge. A selection of premium vehicles is offered to suit your preferences. To arrange a transfer, please contact our Reservations Department at [email protected], and our team will be pleased to assist you.

 

Are there any complimentary shuttle services available to/from the hotel?

The hotel does not offer a complimentary shuttle service. However, we can arrange private or shared transfers or book a taxi for an additional fee. For assistance, contact our Reservations Team at [email protected].

 

What modes of transportation are available at the destination?

At Mandola Rosa, guests can use taxis available 24/7 through the hotel Reception, arrange a private transfer in advance, or rent a car via the concierge desk. The resort is also accessible by public buses, which run at specific times with schedules available at the Reception, and for those arriving by ferry at Kyllini Port, a short drive or taxi ride brings you directly to the resort. Additionally, guests driving from nearby cities, such as Athens, can easily reach the resort by car along the Peloponnese highways.

What are the Check-In and Check-out Hours?

Check-in: 15:00
Check-out: 11:00

What documents or items are required at check-in?

Kindly present your ID card or passport and the credit card used to make your reservation.

 

Can I arrange an early check-in or late check-out?

Early check-in or late check-out may be possible. To guarantee availability for early morning arrivals or late departures, we recommend booking an extra night. Guests may inquire at Reception the day before departure; options and charges vary depending on availability.

 

Can I use the hotel facilities before check-in or after check-out?

All hotel facilities are available to Mandola Rosa guests from the moment the check-in process is completed. Following check-out, guests may request to keep their account open to include additional charges. If the account is settled at check-out, guests may still use the facilities for the remainder of the day, with any additional services paid for directly.

 

Are luggage storage services available?

The hotel provides a dedicated luggage area where we can safely store your bags and personal belongings before check-in or after check-out.

 

Are twin beds available?

Yes, twin beds are available upon request in select room types; due to limited availability, please let us know your preference before your arrival.

 

What is the size of the extra bed?

All our extra beds are 200 cm (78 inches) in length and 90 cm (35 inches) in width and can accommodate an extra person, should the room occupancy allow this.

 

Is there an additional charge for a child staying in the room?

Children up to 12 years of age stay free of charge in their parents’ room, applicable to select room types and during specific periods.

 

Does the room include complimentary coffee or tea facilities?

All rooms are equipped with tea and coffee facilities.

An espresso coffee machine and pods (2 pods complimentary daily, with daily replenishment of instant coffee and tea) are available in select room categories.

 

Is it possible to guarantee a specific room number or location before arrival?

Special requests regarding room number, location, and proximity are noted with care and will be accommodated whenever possible depending on room type and availability. We kindly recommend informing us prior to arrival via e-mail at [email protected].

 

Does the hotel provide an iron and ironing board in the room?

An iron and ironing board is available for our guests and can be delivered to your room for a limited length of time for security reasons. Ironing service is also available at an extra charge.

 

Is there a safe in the room?

All room types offer a safety deposit box.

How do I book?

Reservations can be made by email at [email protected], by phone at +30 26230 64400, or directly through our website.

 

How do I pay for my reservation?

Once your reservation is confirmed, our Reservations Team will provide a secure online payment link to complete the payment by credit card. Alternatively, payments may also be made via bank transfer. We accept credit cards, debit cards, and cash. For credit card payments, we support VISA, MasterCard, American Express, UnionPay, Discover, JCB, and Diners Club.

Please note that the same credit card used at the time of booking must be presented upon check-in, along with a valid photo ID or passport of the cardholder.

In accordance with local legislation, please note that partial or full payment of invoices exceeding €500 in cash is not permitted. All payments above this amount must be made by credit or debit card, or via bank transfer.

 

What is the payment and cancellation policy?

Prepayment is required in order to guarantee reservations. The exact timing for payment, as well as how far in advance you can cancel free of charge, depends on your stay dates and the specific offer under which you have booked.

 

Are there any additional fees?

In compliance with legal regulations, a mandatory environmental tax called the Climate Crisis Resilience Fee is charged. From April 1st to October 31st, the fee is €15.00 per room, per night. This fee is settled directly by guests at check-out.

Are all restaurants operational?

All restaurants at Mandola Rosa are operational, but operations may be subject to changes depending on seasonality and weather conditions.

 

What meal plans are available?

Mandola Rosa Grecotel offers a variety of meal plans to suit different preferences, including Bed & Breakfast, Half Board (breakfast and dinner), and All-Inclusive. Guests can also enjoy à la carte options at the resort’s restaurants, with meals prepared from fresh local ingredients. Special dietary requests, such as vegetarian, vegan, or gluten-free meals, can be arranged in advance through the hotel or at the concierge desk.

 

What meal plans are available for children?

Children up to 12 years of age enjoy a complimentary lunch buffet at the ‘Tasty Corner’ (12:30–14:00, from mid-June to mid-September), as well as free dining at the main restaurant from a dedicated kids’ menu. Guests aged over 12 are considered adults.

 

Do you have baby food available?

For infants aged 0–1 year, baby food can be prepared according to your preferences. Please contact the Restaurant Manager in advance to place your order. Our staff is also happy to assist with warming baby bottles or baby food.

 

Can you accommodate dietary restrictions?

We are happy to accommodate special dietary requirements, including vegetarian, vegan, gluten-free, nut-free, and halal options. Please inform us in advance of any dietary preferences or allergies so our chefs can tailor your dining experience to your needs.

 

Are there any dress-codes for the restaurants?

We kindly request all guests to adhere to resort casual attire with appropriate footwear while dining with us.

Evening Dress Code (after 17:00): Elegant Smart Casual – Swimwear, sportswear, and flip-flops are not allowed.

 

Can private dinners be arranged?

Create and personalize your own private dining experience, prepared and served at the location of your choice. To arrange this service, please contact our concierge or reach out to the Guest Relations department at [email protected]. Our chefs are delighted to accommodate any special dietary or meal requirements.

 

Can we book a table in advance?

We recommend booking your restaurant reservations in advance. You may reserve in advance via the Grecotel mobile application, available for download on all iOS and Android devices. Please note that reservation time slots for the upcoming week are updated every Thursday. Alternatively, reservations can be made at the front desk upon arrival or at any time during your stay. 

Is early breakfast or a breakfast box & lunch box available?

Yes, early breakfast, breakfast boxes, and lunch boxes are available upon request. Please make sure to make your request to the front desk at least one day in advance.

Do you have a spa?

Yes. For more information about available treatments, services, and spa regulations at the Elixir Alchemy Spa, please refer to the following link: View treatments >

 

Do we have to book the spa in advance?

While it is not necessary to book in advance, we recommend booking Elixir Alchemy Spa treatments and massages at least a week in advance. To make a reservation, contact our reservations team via email at: [email protected], or call +30 26230 64400 to guarantee your preferred timing.

 

What are the spa facilities?

Mandola Rosa features the Elixir Alchemy Spa, offering massages, holistic treatments, a sauna, steam bath, relaxation area, and fitness facilities, designed for complete relaxation and rejuvenation.

 

Do you have male therapists?

We do have male therapists available at Elixir Beauty Spa.

 

Do you have a gym?

Yes, we have a well-equipped indoor gym and an outdoor gym.

 

Do you have a salon?

We do have a salon at the Elixir Beauty Spa.

Do you have a kids club?

Our Grecoland Kids Club is a dedicated, fully equipped space designed for children aged 4–12, offering a variety of creative and educational activities supervised by trained staff. Children aged 3 years and below are also welcome to use the Kids Club in the presence of a parent or legal guardian.

 

Do you provide special amenities for babies and toddlers?

Yes. Our GrecoBaby service provides a wide range of amenities for infants and toddlers (aged 0–3 years) to ensure a comfortable stay. Items can be requested in advance by completing the Grecobaby Form >

 

Are babysitting services available?

Yes. Babysitting services are available at an additional cost and can be arranged through our reception. View babysitting terms & conditions >

What indoor & outdoor activities are available?

Mandola Rosa offers a variety of indoor and outdoor activities, including swimming pools, a private sandy beach, water sports, tennis courts, fitness facilities, yoga, and wellness classes. Guests can also enjoy cycling, nature walks, cultural excursions, and access to the nearby Aqua Park, with activities and programs available for both adults and children.

 

Are there good diving spots near Mandola Rosa?

At the Grecotel Riviera Olympia Resort, we cooperate with a scuba diving centre near the resort. Our external partners at Zakynthos Island Diving Center will arrange dives according to your level of experience, allowing you to learn the secrets of the depths of the Ionian Sea.

 

Do you do Excursion boat trips?

We offer various types of boat trips and a wide selection of boats and yachts to enjoy the sea breezes of Zakynthos and Kefalonia and the emerald waters of the Ionian Sea. Our trips include cruises, snorkeling excursions, and fishing experiences. Our Concierge Team is ready to provide you with plenty of information to help plan the trip of your dreams.

 

Do we have to pre-book Watersports, Scuba Diving and Excursions?

We recommend booking excursions a week prior to the arrival date to ensure availability. Soon after your arrival, it will also be possible to explore options and suggestions with our Concierge Team. For scuba diving, your in-person presence is required during the booking process; hence, this can be done upon arrival. As for the water sports, no pre-booking is required.

Is the aqua park entry free of charge?

Yes, all Aqua Park activities are offered on a complimentary basis for our guests.

Is it possible to use aqua park facilities without room reservation?

No, the aqua park is only for hotel guests.

Is the hotel accessible to mobility-impaired guests?

Not all departments are accessible to guests in wheelchairs. However, there are ramp sections beside most of the steps in the hotel.

 

Are pets allowed in the hotel?

Pets are allowed in selected room categories (restrictions apply). Service animals are permitted to accompany their handler in all hotel areas. To ensure eligibility and proper arrangements, the reservations department must be informed at the time of booking. View pet policy >

 

Do you have a medical facility or pharmacy nearby?

We have a public hospital 33 km (20.50 miles), private clinics 75 km (46.60 miles), and a 24/7 on-call resort doctor within our premises, available for an extra charge.

 

Is there 24-hour reception service?

Yes. Reception is available 24 hours a day.

 

Is there an ATM machine on the hotel premises?

Yes, there is an ATM within the hotel premises.

 

Is there an exchange office at the reception desk?

No, the hotel does not provide currency exchange services.

 

Do you provide Wi-Fi, and is it free?

We provide complimentary Wi-Fi access.

 

What are the parking options at the hotel?

There is a parking area on the hotel premises, as well as a valet service.

 

What plug adapter do I need to bring?

The hotel is equipped with Type C power plugs and sockets. Type C plugs feature two round parallel pins that connect to corresponding two-hole wall sockets. The standard voltage supplied is 220 V.

 

Is the tap water drinkable?

Tap water in Kyllini is generally safe to drink. However, it is recommended to opt for bottled water.

How can I contact the resort?

You can contact Mandola Rosa by telephone at +30 26230 64400 or via email at [email protected].

 

Which languages are spoken by the staff?

Our resort has multilingual staff to ensure a comfortable experience for all guests. We speak Greek, English, German, Russian, and French.

 

How can I get the Grecotel App on my device?

The Grecotel Hotels & Resorts Mobile App is available on both the Apple App Store and Google Play Store. Please visit your preferred app store, search for “Grecotel Hotels & Resorts”, and install the app to conveniently manage and enhance your stay with us.

 

Are personalised services available?

Yes. Guests in select accommodations may enjoy personalized services at an additional charge, ensuring exceptional care and attention throughout their stay. For more information about the services and to confirm eligible accommodations, please contact us at  [email protected].

 

Do you accommodate requests for special occasions?

Yes. We accommodate requests for special occasions and offer special arrangements for honeymooners, anniversaries, birthdays, and other special occasions. Please contact our Guest Relations department to make an inquiry via e-mail at [email protected].