FAQs

Where are you located?

Grecotel Casa Paradiso is located in Kos, Greece, approximately 15 km (9.3 miles) and about a 20-minute drive from Kos International Airport “Hippocrates” (KGS). The airport operates domestic flights, mainly via Athens (ATH) and Thessaloniki (SKG), both of which offer extensive international connections.

The hotel is also accessible from Kos Port, about 15.8 km (9.8 miles) away and approximately a 25-minute drive, serving local and regional ferry routes. For broader sea travel, Piraeus Port (Athens) is the main international port, offering extensive international connections from Europe and beyond.

 

How far is the main town?

The hotel is just 17 km (10.5 miles) from Kos Town, approximately a 30-minute drive. Kos offers a mix of beaches, a charming old town, vibrant markets, and local cuisine.

 

What is the weather like?

Casa Paradiso has hot, dry summers and mild, wet winters, with temperatures ranging from 41–89°F (5–32°C). The warmest period is from mid-June to early September, peaking in August at around 88°F (31°C).

The coolest months are from late November to late March, with January being the coldest, averaging approximately 58°F (14°C).

 

What Time Zone is followed?

Greece follows GMT+3 during the summer months (from late March until October) and GMT+2 during the winter months, due to daylight saving time.

How do I get there?

You can reach Casa Paradiso by arranging a private transfer or taxi from Kos International Airport, which can be booked in advance through the hotel. Alternatively, you may take a taxi ordered 24/7 via reception (typical waiting time is approximately 45 minutes, with pre-ordering recommended), use a rental car or motorbike arranged through the concierge desk, or travel by public bus operating at specific times during the day. Bus schedules are available from reception or the concierge team.

 

Are private transfers available?

Private luxury transfers to and from the hotel are available upon request and at an additional charge. A selection of premium vehicles is offered to suit your preferences. To arrange a transfer, please contact our Reservations Department at [email protected], and our team will be pleased to assist you.

 

Are there any complimentary shuttle services available to/from the hotel?

The hotel does not offer a complimentary shuttle service. However, we can arrange private or shared transfers, or book a taxi at an additional charge. For assistance, please contact our reservations team at [email protected].

Taxis are also available directly outside Kalamata Airport’s arrivals terminal.

 

What modes of transportation are available at the destination?

At Grecotel Casa Paradiso (Marmari, Kos), guests have several transportation options available, including private or shared airport transfers, taxis arranged through the hotel, and public buses with a stop located very close to the property, providing easy access to Kos Town and other areas of the island. The hotel can also assist with car, scooter, motorbike, and bicycle rentals, and free on-site parking is available for guests who choose to drive, making it easy to explore Kos independently.

What are the check-in and check-out hours?

Check-in: 15:00
Check-out: 11:00

 

What documents or items are required at check-in?

Kindly present your ID card or passport and the credit card used to book your reservation.

 

Can I arrange an early check-in or late check-out?

If the room is unoccupied, early check-in or check-out may be possible. However, to guarantee availability for early morning arrivals or late evening departures, booking an extra night is recommended. For late check-out, guests may inquire at reception the day before departure; options and charges vary depending on availability.

 

Can I use the hotel facilities before check-in or after check-out?

All hotel facilities are available to Casa Paradiso guests from the moment the check-in process is completed. Following check-out, guests may request to keep their account open in order to include additional charges. If the account is settled at check-out, guests may still use the facilities for the remainder of the day, with any additional services paid for directly.

 

Are luggage storage services available?

The hotel provides a dedicated luggage area where we can safely store your bags and personal belongings before check-in or after check-out.

 

Are twin beds available?

Yes, twin beds are available upon request in select room types.

 

Is there an additional charge for a child staying in the room?

Children up to 12 years of age stay free of charge in their parents’ room, applicable to select room types and during specific periods.

 

Does the room include complimentary coffee or tea facilities?

All rooms are equipped with coffee facilities, replenished daily. Kettles are available upon request and can be delivered to your room.

 

Is it possible to guarantee a specific room number or location before arrival?

Special requests regarding room number, location, and proximity are noted with care and will be accommodated whenever possible depending on room type and availability. We kindly recommend informing us prior to arrival via e-mail at [email protected].

 

Does the hotel provide an iron and ironing board in the room?

Ironing services are available at an additional charge.

 

Is there a safe in the room?

All room types offer a safety deposit box.

How do I book?

Reservations can be made by email at [email protected], by phone at +30 22420 41488, or directly through our website.

 

How do I pay for my reservation?

Once your reservation is confirmed, our reservations team will provide a secure online payment link to complete the payment by credit card. Alternatively, payments may also be made via bank transfer. We accept credit cards, debit cards, and cash. For credit card payments, we support VISA, MasterCard, American Express, Union Pay, Discover, JCB, and Diners Club.

Please note that the same credit card used at the time of booking must be presented upon check-in, along with a valid photo ID or passport of the cardholder.

In accordance with local legislation, partial or full payment of invoices exceeding €500 in cash is not permitted. All payments above this amount must be made by credit or debit card, or via bank transfer.

 

What is the payment and cancellation policy?

Pre-payment is required in order to guarantee reservations. The exact timing for payment, as well as how far in advance you can cancel free of charge, depends on your stay dates and the specific offer under which you have booked.

 

Are there any additional fees?

According to legislation, a mandatory environmental tax called the Climate Crisis Resilience Fee is charged. From April 1st to October 31st, the fee is €10.00 per room, per night, and from November 1st to March 31st, it is reduced to €3.00 per room, per night. This fee is settled directly by guests at check-out.

Are all restaurants operational?

Yes. All our restaurants are operational throughout the season. In the event of unexpected adverse weather conditions, outdoor seating areas may be temporarily closed for guest comfort and safety.

 

What meal plans are available?

Casa Paradiso offers an exciting dining concept with multiple options, including one à la carte dinner per week and complimentary dining for children.

Breakfast:
Casa Paradiso Restaurant: Extensive breakfast options, including American buffets, fitness choices & local specialties.
Late Continental Breakfast available.

Lunch:
Casa Paradiso Restaurant: Mediterranean buffet with live cooking and daily themed dishes.
Casa Paradiso BBQ House: BBQ specialties, all-inclusive, kids’ dining options.
Taverna: Street food selections.

Dinner:
Casa Paradiso Restaurant: Mediterranean buffet with live cooking and themed evenings.
Taverna: À la carte theme restaurant featuring International & Greek creative cuisine.

Kids Go Free:
Children up to 12 years old have multiple buffet options at no extra charge.

 

Do you have baby food available?

For infants aged 0–1 year, baby food can be prepared according to your preferences. Please contact the Restaurant Manager in advance to place your order. Our staff is also happy to assist with warming baby bottles or baby food.

 

Can you accommodate dietary restrictions?

We are happy to accommodate special dietary requirements, including vegetarian, vegan, gluten-free, nut-free, and halal options. Please inform us in advance of any dietary preferences or allergies so our chefs can tailor your dining experience to your needs.

 

Are there any dress-codes for the restaurants?

We kindly request all guests to adhere to a resort casual dress code with appropriate footwear while dining with us.

Evening Dress Code (after 17:00): Elegant Smart Casual. Swimwear, sportswear, and flip-flops are not permitted.

 

Can private dinners be arranged?

Create and personalize your own private dining experience, prepared and served at the location of your choice. To arrange this service, please contact our concierge or reach out to the Guest Relations department at [email protected]. Our chefs are delighted to accommodate any special dietary or meal requirements.

 

Can we book a table in advance?

We recommend booking your restaurant reservations in advance. You may reserve in advance via the Grecotel mobile application, available for download on all iOS and Android devices. Alternatively, reservations can be made at the front desk upon arrival or at any time during your stay.

 

Is early breakfast or a breakfast box & lunch box available?

Yes, early breakfast is available upon request. It typically includes light items such as pastries, coffee, and juice. Guests are kindly asked to inform the reception by 20:00 the evening prior to ensure timely preparation. Lunch boxes can also be arranged for early departures or meals on the go.

Do you have a spa?

Yes. For more information about available treatments, services, please contact with our reservations department at [email protected]

 

Do we have to book the spa in advance?

While it is not necessary to book in advance, we recommend booking Spa treatments and massages at least a week in advance. To make a reservation, contact our reservations team via email at: [email protected], or call +30 22420 41 488 to guarantee your preferred timing.

 

Do you have a gym?

Yes, we have a well-equipped indoor gym and an outdoor gym.

Do you have a kids club?

Our Grecoland kids club is a dedicated, fully equipped space designed for children aged 4–12, offering a variety of creative and educational activities supervised by trained staff. Children aged 3 years old and below are also welcome to use the kids club with the presence of a parent or legal guardian. The club operates six days a week throughout the season.

 

Do you provide special amenities for babies and toddlers?

Yes. Our GrecoBaby service provides a wide range of amenities for infants and toddlers (aged 0–3 years) to ensure a comfortable stay. Items can be requested in advance by completing the Grecobaby Form >

 

Are babysitting services available?

Yes. Babysitting services are available at an additional cost and can be arranged through our reception.  View babysitting terms & conditions >

What indoor & outdoor activities are available?

There is a wide variety of indoor and outdoor activities to enjoy, with something for every interest. Outdoor options include swimming in outdoor pools, relaxing on the sandy beach, water sports, beach volleyball, tennis, cycling, and organized daytime activities and evening entertainment. Children can enjoy outdoor fun in kids’ club areas and playgrounds. Indoor options include access to a fitness room, table tennis, indoor fitness or wellness sessions, and family-friendly spaces for relaxation and organized activities, offering enjoyable alternatives during hotter hours or cooler evenings.

 

Are there good diving spots near Casa Paradiso?

At Casa Paradiso, we collaborate with an external Scuba Diving School. Our partner will arrange pick-up and drop-off from the hotel and organize dives according to your level of experience.

 

Do we have to pre-book Watersports, Scuba Diving and Excursions?

We recommend booking excursions a week prior to the arrival date to ensure availability. It will also be possible after your arrival to explore options and suggestions with our concierge team. For Scuba diving, your in-person presence is required during the booking process, hence, this can be done upon arrival. As for watersports, no pre-booking is required.

Is the hotel accessible to mobility-impaired guests?

Not all departments are accessible to guests using wheelchairs. However, ramp sections are available beside most steps throughout the hotel.

 

Are pets allowed in the hotel?

Pets (dogs) are not allowed at the hotel. Only service animals are permitted to accompany their handlers on all hotel premises, in accordance with our pet policy. View pet policy >

 

Do you have a medical facility or pharmacy nearby?

Yes, there is a public hospital available, along with a 24/7 on-call resort doctor for medical assistance.

 

Is there 24-hour reception service?

Yes. Reception is available 24 hours a day.

 

Is there an ATM machine on the hotel premises?

No, the nearest ATM is 2 km away in Marmari Village.

 

Is there an exchange office at the reception desk?

No, currency exchange is available at the airport.

 

Do you provide Wi-Fi, and is it free?

We provide complimentary Wi-Fi access.

 

What are the parking options at the hotel?

The hotel provides a parking area on its premises at no extra charge.

 

What plug adapter do I need to bring?

The hotel is equipped with Type C power plugs and sockets. Type C plugs feature two round parallel pins that connect to corresponding two-hole wall sockets. The standard voltage supplied is 220 V.

 

Is the tap water drinkable?

Tap water in Kos is generally safe to drink. However, it is recommended to opt for bottled water.

How can I contact the resort?

You can contact Casa Paradiso by telephone at +30 22420 41488 or via email at [email protected].

 

Which languages are spoken by the staff?

Our resort has multilingual staff to ensure a comfortable experience for all guests. We speak English, German, French, and Greek depending on the staff available.

 

How can I get the Grecotel App on my device?

The Grecotel Hotels & Resorts Mobile App is available on both the Apple App Store and Google Play Store. Please visit your preferred app store, search for “Grecotel Hotels & Resorts”, and install the app to conveniently manage and enhance your stay with us.

 

Are personalised services available?

Yes. Guests in select accommodations may enjoy personalized services at an additional charge, ensuring exceptional care and attention throughout their stay. For more information about the services and to confirm eligible accommodations, please contact us at  [email protected].

 

Do you accommodate requests for special occasions?

Yes. We accommodate requests for special occasions and offer special arrangements for honeymooners, anniversaries, birthdays, and other special occasions. Please contact our Guest Relations department via email at [email protected].