{"id":12495,"date":"2026-01-12T07:37:05","date_gmt":"2026-01-12T07:37:05","guid":{"rendered":"https:\/\/www.grecotel.com\/la-riviera\/?page_id=12495"},"modified":"2026-05-04T13:08:33","modified_gmt":"2026-05-04T13:08:33","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.grecotel.com\/la-riviera-peloponnese\/frequently-asked-questions\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n
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\n FAQs <\/h1>\n<\/div>\n
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LOCATION<\/h2>\n
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Where are you located?<\/strong><\/h3>\n

Grecotel La Riviera is located in Kastro, Loutra Kyllinis, in the West Peloponnese region of Greece, right on a sandy beach overlooking the Ionian Sea. It is part of the Riviera Olympia & Aqua Park resort complex, approximately 45 minutes from Araxos Airport and about 80 km (50 miles) from the port of Patras, near Kyllini town, which offers ferry connections to Zakynthos. The resort is also conveniently close to the historic site of Ancient Olympia.<\/p>\n

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How far is the main town?<\/strong><\/h3>\n

The resort is located in Loutra Kyllinis (part of the KastroKyllini area) and is approximately ~14 km (~9 miles) from the centre of Kyllini town and port, which is the main local town nearby.<\/p>\n

 <\/p>\n

What is the weather like?<\/strong><\/h3>\n

Kyllini has hot, dry summers and mild, wet winters, with temperatures ranging from 54\u201386\u00b0F (12\u201330\u00b0C). The warmest period is mid-June to early September, peaking in August at 86\u00b0F (30\u00b0C).
\nThe coolest months are from late November to late March, with January being the coldest at 54\u00b0F (12\u00b0C).<\/p>\n

 <\/p>\n

What Time Zone is followed?<\/strong><\/h3>\n

Greece follows GMT+3 during the summer months (from late March until October) and GMT+2 during the winter months, due to the daylight saving time change.<\/p>\n<\/p>\n <\/div>\n <\/div>\n

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BOOKING & PAYMENT<\/h2>\n
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How do I book?<\/strong><\/h3>\n

Reservations can be made by email at\u00a0reservations.lr@grecotel.com<\/a><\/u>, by phone at +30 26230 64400, or directly through our website.<\/p>\n

 <\/p>\n

How do I pay for my reservation?<\/strong><\/h3>\n

Once your reservation is confirmed, our reservations team will provide a secure online payment link to complete the payment by credit card. Alternatively, payments may also be made via bank transfer. We accept credit cards, debit cards, and cash. For credit card payments, we support VISA, MasterCard, American Express, Union Pay, Discover, JCB, and Diners Club.
\nPlease note that the same credit card used at the time of booking must be presented upon check-in, along with a valid photo ID or passport of the cardholder.<\/p>\n

 <\/p>\n

What is the payment and cancellation policy?<\/strong><\/h3>\n

Pre-payment is required in order to guarantee reservations. The exact timing for payment, as well as how far in advance you can cancel free of charge, depends on your stay dates and the specific offer under which you have booked.<\/p>\n

 <\/p>\n

Are there any additional fees?<\/strong><\/h3>\n

In compliance with legal regulations, a mandatory environmental tax called the Climate Crisis Resilience Fee is charged. From April 1st to October 31st, the fee is \u20ac15.00 per room, per night. This fee is settled directly by guests at check-out.<\/p>\n<\/p>\n <\/div>\n <\/div>\n

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TRANSPORTATION<\/h2>\n
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How do I get there?<\/strong><\/h3>\n

You can reach Grecotel La Riviera by arranging a private transfer or taxi from Araxos Airport, about 45 minutes away, or from Patras Airport\/Port, approximately 80 km (50 miles). Transfers can be booked in advance through the hotel. Alternatively, taxis are available 24\/7 at reception (typical wait 30\u201345 minutes; pre-order recommended), and rental cars or motorbikes can be arranged via the concierge desk. Guests can also drive from Athens (approximately 4 hours) or use public buses, which run at specific times with schedules available at reception or the concierge desk.<\/p>\n

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Are private transfers available?<\/strong><\/h3>\n

Private luxury transfers to and from the hotel are available upon request and at an additional charge. A selection of premium vehicles is offered to suit your preferences. To arrange a transfer, please contact our Reservations Department at\u00a0reservations.lr@grecotel.com<\/a><\/u>, and our team will be pleased to assist you.<\/p>\n

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Are there any complimentary shuttle services available to\/from the hotel?<\/strong><\/h3>\n

The hotel does not offer a complimentary shuttle service. However, we can arrange private or shared transfers or book a taxi for an additional fee. For assistance, contact our reservations team at\u00a0reservations.lr@grecotel.com<\/a><\/u>.<\/p>\n

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What modes of transportation are available at the destination?\u00a0<\/strong><\/h3>\n

At Grecotel La Riviera, guests can use taxis available 24\/7 through the hotel reception, arrange a private transfer in advance, or rent a car or motorbike via the concierge desk. The resort is also accessible by public buses, which run at specific times with schedules available at reception, and for those arriving by ferry at Kyllini Port, a short drive or taxi ride brings you directly to the resort. Additionally, guests driving from nearby cities, such as Athens, can easily reach the resort by car along the Peloponnese highways.<\/p>\n<\/p>\n <\/div>\n <\/div>\n

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DINING AND MEAL PLANS<\/h2>\n
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Are all restaurants operational?<\/strong><\/h3>\n

All restaurants at Grecotel La Riviera are operational but may be subject to seasonal changes or temporary closures due to weather conditions.<\/p>\n

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What meal plans are available?<\/strong><\/h3>\n

At Grecotel La Riviera, guests can choose Bed & Breakfast, Half Board, or the LUXME All-Inclusive concept.<\/p>\n

Bed & Breakfast <\/strong>
\nincludes a wide selection of buffet and \u00e0 la carte breakfast options.<\/p>\n

Half Board <\/strong>
\nincludes Grecotel Breakfast and either dinner at the main restaurant buffet (drinks are not included) or the option to dine at selected restaurants with a credit allowance (\u20ac20 per adult \/ \u20ac10 per child), subject to availability and reservation.<\/p>\n

LUXME Concept <\/strong>
\nincludes breakfast, lunch, dinner, \u00e0 la carte dining, daytime snacks, and premium drinks at participating restaurants and bars (excluding in-room dining). \u00c0 la carte dining is available once per restaurant per week, with advance reservations required; availability and operating hours may vary by season, and the package ends at 5:00 p.m. on departure day. A smart casual dress code applies, and guests should inform the hotel of any allergies in advance.<\/p>\n

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What meal plans are available for children?<\/strong><\/h3>\n

Children up to 12 years of age enjoy snacks at the \u2018Tasty Corner\u2019 and a complimentary lunch buffet at the \u2018Sunset Main Restaurant\u2019 (12:30\u201314:30). Kids\u2019 menus are also available at selected \u00e0 la carte restaurants. Guests over 12 years old are considered adults.<\/p>\n

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Do you have baby food available?<\/strong><\/h3>\n

For infants aged 0\u20131 year, baby food can be prepared according to your preferences. Please contact our concierge or reach out to the Guest Relations department at\u00a0grel.lr@grecotel.com<\/a><\/u>\u00a0in advance to place your order. Our staff is also happy to assist with warming baby bottles or baby food.<\/p>\n

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Can you accommodate dietary restrictions?<\/strong><\/h3>\n

We are happy to accommodate special dietary requirements, including vegetarian, vegan, gluten-free, nut-free, and halal options. Please inform us in advance of any dietary preferences or allergies so our chefs can tailor your dining experience to your needs.<\/p>\n

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Are there any dress-codes for the restaurants?<\/strong><\/h3>\n

We kindly request all guests to adhere to a resort casual attire with appropriate footwear while dining with us.
\nEvening Dress Code (after 17:00): Elegant, Smart Casual – Swimwear, sportswear and flip-flops are not allowed.<\/p>\n

 <\/p>\n

Can private dinners be arranged?<\/strong><\/h3>\n

Create and personalize your own private dining experience, prepared and served at the location of your choice. To arrange this service, please contact our concierge or reach out to the Guest Relations department at\u00a0grel.lr@grecotel.com<\/a><\/u>. Our chefs are delighted to accommodate any special dietary or meal requirements.<\/p>\n

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Can we book a table in advance?<\/strong><\/h3>\n

We recommend booking your restaurant reservations in advance. You may reserve in advance via the Grecotel mobile application, available for download on all iOS and Android devices. Alternatively, reservations can be made at the front desk upon arrival or at any time during your stay.<\/p>\n

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Is early breakfast or a breakfast box & lunch box available?<\/strong><\/h3>\n

Yes, early breakfast, breakfast boxes, and lunch boxes are available upon request. Please make sure to make your request to the front desk at least one day in advance.<\/p>\n<\/p>\n <\/div>\n <\/div>\n

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ACCOMMODATION<\/h2>\n
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What are the check-in and check-out hours?<\/strong><\/h3>\n

Check-in: 15:00
\nCheck-out: 11:00<\/p>\n

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What documents or items are required at check-in?<\/strong><\/h3>\n

Guests are kindly requested to present a valid ID card or passport, along with the credit card used to make the reservation.<\/p>\n

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Can I arrange an early check-in or late check-out?<\/strong><\/h3>\n

Early check-in or late check-out may be possible depending on availability. To guarantee availability for early arrivals or late departures, booking an additional night is recommended. Late check-out requests should be made at reception the day before departure; charges may apply.<\/p>\n

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Can I use the hotel facilities before check-in or after check-out?<\/strong><\/h3>\n

Guests may use hotel facilities once the check-in process is completed. After check-out, guests may keep their account open to include additional charges. If the account is settled, facilities may still be used for the remainder of the day, with any extra services payable directly.<\/p>\n

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Are luggage storage services available?<\/strong><\/h3>\n

Yes. A dedicated luggage storage area is available for guests before check-in or after check-out.<\/p>\n

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Are twin beds available?<\/strong><\/h3>\n

Yes, twin beds are available upon request in select room types.<\/p>\n

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What is the size of the extra bed?<\/strong><\/h3>\n

All extra beds measure 200 cm (78 inches) in length and 90 cm (35 inches) in width and can accommodate one additional person, subject to room occupancy limits.<\/p>\n

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Is there an additional charge for a child staying in the room?<\/strong><\/h3>\n

Children up to 12 years of age stay free of charge in their parents\u2019 room in selected room types and during specific periods.<\/p>\n

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Does the room include complimentary coffee or tea facilities?<\/strong><\/h3>\n

All rooms are equipped with tea and coffee facilities, including a Nespresso coffee machine. Two complimentary coffee pods are provided daily, along with daily replenishment of instant coffee and tea. Fresh milk is available upon request.<\/p>\n

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Is it possible to guarantee a specific room number or location before arrival?<\/strong><\/h3>\n

Special requests regarding room number or location are noted and accommodated whenever possible, subject to availability. Guests are encouraged to contact reservations.lr@grecotel.com<\/a><\/span> prior to arrival.<\/p>\n

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Does the hotel provide an iron and ironing board in the room?<\/strong><\/h3>\n

An iron and ironing board are available upon request and delivered to the room for a limited time for safety reasons. Ironing services are also available at an additional charge.<\/p>\n

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Is there a safe in the room?<\/strong><\/h3>\n

All room types offer a safety deposit box.<\/p>\n<\/p>\n <\/div>\n <\/div>\n

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WELLNESS<\/h2>\n
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Do you have a spa?<\/strong><\/h3>\n

Yes. For more information about available treatments, services, and spa regulations at the Elixir Alchemy Spa, please refer to the following link:\u00a0View treatments ><\/u><\/a><\/p>\n

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Do we have to book the spa in advance?<\/strong><\/h3>\n

While it is not necessary to book in advance, we recommend booking Elixir Spa treatments and massages at least a week in advance. To make a reservation, you can use the Grecotel Mobile App (available on the App Store and Google Play), email reservations.lr@grecotel.com<\/a><\/span>, or call +30 26230 64400 to guarantee your preferred timing.<\/p>\n

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What are the spa facilities?<\/strong><\/h3>\n

Grecotel La Riviera features the Elixir Spa, offering massages, holistic treatments, a sauna, steam bath, relaxation area, and fitness facilities, designed for complete relaxation and rejuvenation.<\/p>\n

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Do you have male therapists?<\/strong><\/h3>\n

We do have Male therapists at Elixir Spa.<\/p>\n

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Do you have a gym?<\/strong><\/h3>\n

Yes. We have a well-equipped indoor and outdoor gym with numerous modern cardio and strength training equipment.<\/p>\n

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Do you have a salon?<\/strong><\/h3>\n

We do have a beauty salon on-site.<\/p>\n<\/p>\n <\/div>\n <\/div>\n

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KIDS<\/h2>\n
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Do you have a kids club?<\/strong><\/h3>\n

Our Grecoland kids club is a dedicated, fully equipped space designed for children aged 4\u201312, offering a variety of creative and educational activities supervised by trained staff. Children aged 3 years old and below are also welcome to use the kids club with the presence of a parent or legal guardian. The club operates six days a week throughout the season.<\/p>\n

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Do you provide special amenities for babies and toddlers?<\/strong><\/h3>\n

Yes. Our GrecoBaby service provides a wide range of amenities for infants and toddlers (aged 0\u20133 years) to ensure a comfortable stay. Items can be requested in advance by completing the Grecobaby Form ><\/a><\/span><\/p>\n

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Are babysitting services available?<\/strong><\/h3>\n

Yes. Babysitting services are available at an additional cost and can be arranged through our reception. View babysitting terms & conditions ><\/span><\/a><\/p>\n<\/p>\n <\/div>\n <\/div>\n

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ACTIVITIES<\/h2>\n
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What indoor & outdoor activities are available?<\/strong><\/h3>\n

La Riviera Grecotel offers a variety of indoor and outdoor activities, including swimming pools, a private sandy beach, water sports, tennis courts, fitness facilities, yoga, and wellness classes. Guests can also enjoy cycling, nature walks, cultural excursions, and access to the nearby Aqua Park, with activities and programs available for both adults and children.<\/p>\n

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Are there good diving spots near Grecotel La Riviera?\u00a0<\/strong><\/h3>\n

Grecotel La Riviera partners with a local scuba diving center. Our external partners at Zakynthos Island Diving Center organize dives tailored to your level of experience, offering guests the opportunity to explore the stunning depths of the Ionian Sea.<\/p>\n

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Do you do Excursion boat trips?<\/strong><\/h3>\n

We offer various types of boat trips and a wide selection of boats, from self-driven to yachts, to enjoy the sea breezes of Zakynthos and Kefalonia and the emerald waters of the Ionian Sea. Our trips include cruises, snorkeling excursions, and fishing experiences. Our Concierge Team is ready to provide you with plenty of information to help plan the trip of your dreams.<\/p>\n

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Do we have to pre-book Watersports, Scuba Diving and Excursions?\u00a0<\/strong><\/h3>\n

We recommend to book Excursions a week prior to the arrival date to ensure availability. Soon after your arrival will also be possible to explore options and suggestions with our concierge team. For Scuba diving, your in-person presence is required during the booking process, hence, this can be done upon arrival. As for the watersports no pre-booking is required.<\/p>\n

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Is the aqua park entry free of charge?<\/strong><\/h3>\n

Yes, all Aqua Park activities are offered on a complimentary basis for our guests.<\/p>\n

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Is it possible to use aqua park facilities without room reservation?<\/strong><\/h3>\n

No, the aqua park is only for hotel guests.<\/p>\n<\/p>\n <\/div>\n <\/div>\n

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GENERAL INFO<\/h2>\n
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Is the hotel accessible to mobility-impaired guests?<\/strong><\/h3>\n

Not all departments are accessible to guests in wheelchairs. However, there are ramp sections beside most of the steps in the hotel.<\/p>\n

 <\/p>\n

Are pets allowed in the hotel?<\/strong><\/h3>\n

Pets are allowed in selected room categories (restrictions apply). Service animals are allowed to accompany their handler in all hotel premises.\u202fView pet policy ><\/a><\/span><\/p>\n

 <\/p>\n

Do you have a medical facility or pharmacy nearby?<\/strong><\/h3>\n

We have a public hospital 33 km (20.50 miles), private clinics 75 km (46.60 miles), and a 24\/7 on-call resort doctor within our premises, available for an extra charge.<\/p>\n

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Is there 24-hour reception service?<\/strong><\/h3>\n

Yes. Reception is available 24 hours a day.<\/p>\n

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Is there an ATM machine on the hotel premises?<\/strong><\/h3>\n

Yes, there is an ATM machine on the hotel premises.<\/p>\n

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Is there an exchange office at the reception desk?<\/strong><\/h3>\n

No, you may exchange cash notes at the airport in Euros.<\/p>\n

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Do you provide Wi-Fi, and is it free?<\/strong><\/h3>\n

We provide complimentary Wi-Fi access.<\/p>\n

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What are the parking options at the hotel?<\/strong><\/h3>\n

There is a parking area in the hotel premises as well as a valet service.<\/p>\n

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What plug adapter do I need to bring?<\/strong><\/h3>\n

The hotel is equipped with Type C power plugs and sockets. Type C plugs feature two round parallel pins that connect to corresponding two-hole wall sockets. The standard voltage supplied is 220 V.<\/p>\n

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Is the tap water drinkable?<\/strong><\/h3>\n

Tap water in Kyllini is generally safe to drink. However, it is recommended to opt for bottled water.<\/p>\n<\/p>\n <\/div>\n <\/div>\n

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SPECIAL REQUESTS & SERVICES<\/h2>\n
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How can I contact the resort?<\/strong><\/h3>\n

You can contact Grecotel La Riviera by telephone at +30 26230 64400 or via email at\u00a0reservations.lr@grecotel.com<\/a>.<\/p>\n

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Which languages are spoken by the staff?<\/strong><\/h3>\n

Our resort has multilingual staff to ensure a comfortable experience for all guests. We speak Greek, English, German, French, Russian and Italian speaking staff in the hotel.<\/p>\n

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How can I get the Grecotel App on my device?<\/strong><\/h3>\n

The Grecotel Hotels & Resorts Mobile App is available on both the Apple App Store and Google Play Store. Please visit your preferred app store, search for \u201cGrecotel Hotels & Resorts\u201d, and install the app to conveniently manage and enhance your stay with us.<\/p>\n

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Are personalised services available?<\/strong><\/h3>\n

We offer butler service for guests staying in select accommodations, available at an additional charge.<\/p>\n

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Do you accommodate requests for special occasions?<\/strong><\/h3>\n

Yes. We accommodate requests for special occasions and offer special arrangements for honeymooners, anniversaries, birthdays, and other special occasions. Please contact our Guest Relations department to make an inquiry via e-mail at grel.lr@grecotel.com<\/a>.<\/p>\n<\/p>\n <\/div>\n <\/div>\n \n<\/div>\n<\/section>\n\n